Merchandising Operations Manager - Partner Fulfilled Programs

evo•Seattle, WA

10h•$100,000 - $125,000

About The Position

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together. The Job The Merchandising Operations Manager – Partner Fulfilled Programs owns the operational execution, governance, and scalability of evo’s partner-fulfilled commerce models. This role ensures that non-owned and partner-supplied assortments launch on time, transact cleanly, and meet evo’s customer experience and margin standards. Acting as the connective tissue between Merchandising, Operations, Digital, Technology, Finance, and external partners, this role builds repeatable processes around onboarding partners and assortments.

Requirements

5–7 years of experience in merchandising operations, e-commerce fulfillment, or omni-channel retail management.
Strong understanding of EDI workflows, NetSuite or similar ERP systems, and order management logic.
Proven ability to build and document scalable processes across multiple fulfillment models.
Comfortable managing cross-functional programs involving Merch, Finance, Ops, Tech, and external vendors.
Analytical mindset — able to translate operational data into actionable KPIs and process improvements.
Strong communication and organizational skills; thrives in a fast-paced, cross-functional environment.
Embodies, honors, and lives our core values: The Great 8

Nice To Haves

Prior experience managing Drop-Ship, Revenue Share, or Consignment models.
Familiarity with SPS Commerce integrations.
Experience with BI tools (Looker, Tableau, or equivalent).
Knowledge of outdoor or specialty retail industry a plus.

Responsibilities

Own end-to-end order processing workflows across Drop-Ship, Revenue Share, Consignment, FBA, and Click & Collect programs.
Maintain process maps, SOPs, and SLAs for each program type.
Serve as the accountable owner for business strategy execution health and readiness.
Partner with Merch, Digital, and Operations to sequence launches
Lead onboarding workflow for program partners — ensuring accurate setup, testing completion, and ops adherence.
Serve as the internal owner for vendor operational readiness and ongoing performance reviews.
Ensure partner-supplied product data (PDPs) meets evo’s merchandising and brand standards.
Govern PDP completeness, taxonomy, pricing accuracy, and imagery
Support PI as needed for scaling
Develop and maintain dashboards that track alternate program performance, including: Sales $, GM$, GM%, On-Time Ship %, Cancel %, Exception %, and PDP count.
Partner with BI and Data teams to automate reporting across NetSuite and SPS data sources.
Produce internal monthly partner and channel scorecards for cross functional team share outs.
Identify and implement process efficiencies in order management, vendor setup, and reporting.
Partner with IT and Data teams to automate manual workflows and improve data quality.

Benefits

100% paid health dental and vision
Paid vacation time, sick leave, 40 hours volunteer paid time off
Paid parental leave for birthing & non birthing parents
Retail quarterly bonus program, profit share program and long-term compensation program
401k matching
Employee discount and access to pro deals on most the products we sell
NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
Bike finance program and bike stipend
Time together outside, volunteer activities, community events, ride days and annual retreat
Flexible work schedules, remote work for eligible roles, and dog friendly offices
Career pathing, leadership development, network development, training and performance feedback
Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.
Benefit not eligible for seasonal employees