Merchant Success Strategist

Bread Financial•Columbus, OH

11d•Hybrid

About The Position

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary This role is dedicated to nurturing day-to-day relationships with merchant partners, developing and executing merchant trainings, and conducting business reviews. This role is pivotal in shaping the merchant experience, ensuring customer health, and identifying opportunities for retention and growth within the business portfolio.

Requirements

High School Diploma or GED.
5+ years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, payments portfolio management

Nice To Haves

Bachelor’s Degree in Business, Marketing, Finance, Economics, or related field of study or equivalent, relevant work experience
Proficiency in using Excel for data analysis and business analysis, particularly with e-commerce data.
Experience in online marketing and/or retail/e-commerce.

Responsibilities

Cultivate strong merchant relationships to create a mutually beneficial partnership, constantly seeking expansion/growth/upsell opportunities for the client and ensuring the client understands the value our company brings to their business.
Help merchants create and deploy effective marketing initiatives around financing using a data-driven approach.
Communicate complex technical concepts to non-technical audiences, train merchants on our tools, and promote product adoption.
Work independently in a dynamic environment, maintain organization across multiple tasks, and communicate effectively with internal and external stakeholders.

Benefits

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.
New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).
Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.
Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays.
Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off.
Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year.
Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year.
Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
Hired associates will be able to elect the purchase company stock during offering periods in June and December.
You will be eligible for an annual incentive bonus based on individual and company performance.