Merchant Trader Retail Associate

Sunriver Resort•Sunriver, OR

9d•Onsite

About The Position

Love people, great products, and a welcoming store atmosphere? Merchant Trader Gift Shop is looking for a Retail Associate who brings personality and excellent service to every guest interaction. The Retail Associate is responsible for providing a warm and inviting guest experience in the retail outlet. They will provide exceptional customer service, as well as strive to achieve sales goals. The Retail Associate is responsible for carrying out all retail directives accurately and effectively that are given by supervisor or Retail Director. They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates. Enjoy where you work! Free Golf Free Recreation Rentals Including Bikes and Marina Paid Time Off Discounted Stays 50% off Food and Beverage 50% off Retail And so much more! #SunriverResort

Requirements

High school diploma or equivalent preferred
Prior retail experience preferred
Prior hospitality experience preferred
At least one year customer service experience required
Must have excellent phone etiquette
Must have basic math skills
Must possess excellent communication skills
Must be honest, ethical, accountable, dependable, responsible
Ability to work a flexible schedule that includes evenings, weekends and holidays
Must be able to stand on feet throughout the day, with intermittent periods of walking.
Must be able to lift 1 to 10 pounds constantly, up to 25 pounds frequently and up to 50 pounds occasionally.
Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder

Responsibilities

Greets and welcomes guests at every turn on or off the floor; eye contact, engage in conversation, and be outgoing
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name when possible & good eye contact with each guest.
Responds promptly and with accurate and creative suggestions to meet guests’ needs
Uses suggestive selling techniques to increase revenue
Recommends, selects and helps locate or obtain merchandise based on guests’ needs and desires
Effectively describes and explains the use, operation and/or care of merchandise to guests
Politely and professionally answers all guest inquires
Up sells other resort services and amenities to guests
Professionally answers incoming guests calls and directs calls appropriately
Provides general resort information for guests
Resolves guest problems and is empowered to act in absence of manager
Remains alert, courteous and helpful to the guests and colleagues at all times
Opens and closes cash register, performing tasks such as counting money, separating charge slips, vouchers, balancing cash drawers and making deposits
Maintains a clean and organized environment: including vacuuming, dusting, “picking up” after guests re-stocking, organizing
Maintains strong knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Assists in ticketing merchandise
Responsible for checking in merchandise, stocking and effectively merchandising the retail floor
Maintains a strong knowledge of outlet inventory
Assists with inventories
Ensures retail and resort materials are current and up to date
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information