Mgr, Cust Data Mgmt

CCR (Carrier Commercial Refrigeration)•Charlotte, NC

About The Position

Overview Product Manager Reports to: Managing Director About CCR CCR is a global leader in refrigeration solutions, delivering innovative and sustainable products for the food retail industry. Our mission is to create efficient, customer-centric solutions that meet the evolving needs of retailers worldwide. With a strong focus on quality, technology, and environmental responsibility, CCR combines engineering excellence with market insight to shape the future of refrigeration. Role Overview As Product Manager you will own the full product lifecycle and roadmap for a key segment of CCR’s portfolio. This role is pivotal in driving innovation, leveraging synergies across global production sites, and ensuring customer-centricity in every stage of product development.

Requirements

Experience managing a physical product line (not software or services), ideally in a dynamic environment close to hardware engineering and factory setup.
Background in products requiring configuration and/or customization, with exposure to production and distribution processes.
Technical background (not necessarily a design engineer) with the ability to handle technical questions, regulatory requirements, and testing procedures.
Ideally, experience in innovation management within a hardware company.
Bachelor’s degree or higher.
Ability to translate customer requirements into business value and technical specifications.
Proven ability to drive projects forward and deliver results collaboratively.
Strong communication skills and enthusiasm for products and the refrigeration market.
Excellent verbal and written communication skills in English; other European languages or Chinese are appreciated.
Flexibility to travel within US and to Europe

Nice To Haves

Knowledge of food retail or refrigeration market is appreciated but not mandatory; a strong network into food retail is a plus.

Responsibilities

Own and develop the full product roadmap across product lines and technological solutions, ensuring alignment with CCR’s strategic goals.
Embed market research and trend analysis into the Product Management organization to anticipate customer needs and industry developments.
Drive product development projects, ensuring effectiveness, efficiency, and customer-centricity throughout the process.
Leverage existing product architectures across EMEA and Asia to maximize synergies and make US production lean and efficient.
Manage the assigned portfolio over the complete product life-cycle, including pricing strategy, phase-in/phase-out of options/products, and complexity management.
Support sales and communication teams in developing promotional material and concepts.
Conduct regular product trainings for sales teams and customers; assist in major tender quotations.
Represent the customer’s voice in coordination with engineering and operations.
Maintain ownership of product information released across all channels.