Mgr, Operations

GGP•Oakbrook Terrace, IL

1d•Onsite

About The Position

The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Requirements

High School Diploma or GED Required
2+ years of experience or training in shopping centers or equivalent management and leadership
3+ years of facilities operations or construction management preferred
Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
Strong leadership, interpersonal and relationship building skills
Strong project management, organizational, and problem-solving skills
Good working knowledge of financial analysis, budgeting, and forecasting
Effective writing and communication skills to include supervise, train and direct teams
Ability to adapt to changing work environment
Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance

Nice To Haves

Bachelor’s degree preferred
Recognized industry certification preferred
OHSA General Industries 30-hour course preferred

Responsibilities

Operate a clean, well maintained property providing guests with a positive shopping experience
Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution
Support corporate sustainability efforts to reduce the property’s carbon footprint
Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
Manage and develop direct reports while ensuring compliance with all company policies and procedures
Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
Review and approve invoices for accuracy and monitor for timely payment
Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
Other duties as assigned

Benefits

Competitive compensation
Medical, Dental and Vision beginning day 1
401(k)
Company matching 401(k)
Vests on Day 1
Career development programs
Charitable donation matching
Generous paid time off (i.e., vacation, personal holidays, paid sick time)
Paid Volunteer Hours
Paid Parental Leave
Family planning assistance including IVF, surrogacy, and adoption options
Wellness and mental health resources
Pet insurance offering
Childcare Assistance
Commuter benefits
A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer.