Mgr, Technical Product-Sr

Quest Diagnostics•Secaucus, NJ

1d•$150,000 - $176,138

About The Position

The Digital Product Manager, Client Experience, is the owner of all facets of their product and must be adept at working across all phases of product management as both a leader and performer. Entrepreneurial by nature, this person is accustomed to taking ideas and turning them into well run products/solutions that create meaningful value both for the customer and the company. This position will serve as the Project Nova workgroup chair as a strategic delivery leader of Epic integration with client-facing digital products and supporting analysis, implementation, execution, and support model. It is expected to evolve into ongoing product management responsibilities after Project Nova is completed.

Requirements

8 or more years focus with client-facing digital products
5 or more years in Healthcare industry
3 or more years focus on client implementations.
Strong analytical skills.
Deep technical proficiency.
Strong verbal and written communication skills, especially storytelling to diverse audiences.
Strong collaboration skills.
Experience with process optimization.
Bachelor's Degree Science, Business, Economics, or a related field

Nice To Haves

Experience with EHRs and FHIR APIs
Experience and/or certified on Epic products
Knowledge of relevant market trends with the ability to identify opportunities.

Responsibilities

As a Project Nova workgroup chair, set the vision and strategy for Epic integration across multiple client facing products, with a primary focus on our future client portal (ie: EpicCare Link).
Define and deliver optimized client and partner experiences throughout the digital client journeys for physician practices and hospitals.
Support the DLM project needs as it relates to enabling client digital products and the change management planning associated with client experience impacts (ie: Quanum LSM client migration from Atlas and Epic Link).
Perform gap analysis of product capabilities and build a plan to fill gaps in Epic Link so it exceeds the capabilities of Quest’s existing client portal capabilities, whether through native feature development in Epic or API to deliver Quest services within Epic.
Execute an omni-channel product strategy, delivering best of breed features in the client portal and extending them via API into the client’s product of choice (EHR, Smart on FHIR, etc.).
Coordinate with multiple stakeholders and contributors to build and execute on client facing tech integration for DLM and Nova Enterprise.
Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.
Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
Experienced in bringing new solutions to market is imperative from marketing to onboarding and support.
Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement, and retention.
Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners
Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.
Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.
Accountable for the definition/refinement of the backlog of Epics and related Features to enable Agile ARTs to deliver prioritized business value.