MH Patient Access Coordinator I

Brown Medicine•Taunton, MA

1d•$19 - $28•Onsite

About The Position

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: KEY RESPONSIBILITIES: Accurately identifies patient and correctly selects patient's MRN if applicable with no known errors. Accurately requests and inputs all required patient demographics and healthcare information into the Registration Module, in a timely and efficient manner, reviewing health insurance cards and at the same time demonstrating a complete knowledge of and the ability to apply the Registration policies and procedures. Standard: Registrations are completed accurately and timely (<5 mins for pre-registered or known patients. <10 mins for new patients) with no complaints about timeliness of completion and less than a 3% error rate in accuracy in a year. Reviews health insurance information with patient and accurately inputs that information into the Registration Module If applicable notifies patient of any Co-payment responsibility and processes the collected co-payment according to the department's policy &procedure. Determines health insurance eligibility when applicable by inputting patients' health insurance policy numbers into P.O.S. devices or on Web Sites. Makes any corrections necessary to the data collected at the time of registration. Ensures that the hospital's policy regarding consents to treat is followed consistently. Standard: Consents are signed by patient/guardian and witnessed by registrar prior to treatment when applicable 100% of the time Alerts clinical departments of any special needs a patient may have that may not have been previously noted. Sends messages to the Pre Cert Department on all added cases. Consistently asks patients about the existence of a Healthcare Proxy. Distributes information regarding HIPAA. When applicable updates the information in the Registration module. Completes tasks which may be assigned by Charge Person, Supervisor or Director in order to meet the Department's goals. Standard: All assignments are completed by the end of shift when applicable. Completes Competency Exam annually. Standard: Score of 70-90% Management of Time and Resources: Completes work assignments within an acceptable time frame. Uses time and resources to the best possible advantage for successful completion of job responsibilities. Develops and maintains efficient working relationships. Is reliable in respect to attendance. Is Reliable in respect to punctuality. Recognizes the importance of team efforts and partners with others to achieve positive outcomes. Quality: Is part of a team effort to ensure quality services. Offers creative solutions or alternatives to issues or concerns. Produces quality results. Continually strives to improve the quality of work. Accepts responsibility for all work performed and takes appropriate corrective action as needed. Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

Requirements

Above-average typing skills.
Familiarity with medical terminology
Previous experience in healthcare registration.

Responsibilities

Accurately identifies patient and correctly selects patient's MRN if applicable with no known errors.
Accurately requests and inputs all required patient demographics and healthcare information into the Registration Module, in a timely and efficient manner, reviewing health insurance cards and at the same time demonstrating a complete knowledge of and the ability to apply the Registration policies and procedures.
Reviews health insurance information with patient and accurately inputs that information into the Registration Module
If applicable notifies patient of any Co-payment responsibility and processes the collected co-payment according to the department's policy &procedure.
Determines health insurance eligibility when applicable by inputting patients' health insurance policy numbers into P.O.S. devices or on Web Sites.
Makes any corrections necessary to the data collected at the time of registration.
Ensures that the hospital's policy regarding consents to treat is followed consistently.
Alerts clinical departments of any special needs a patient may have that may not have been previously noted.
Sends messages to the Pre Cert Department on all added cases.
Consistently asks patients about the existence of a Healthcare Proxy.
Distributes information regarding HIPAA.
When applicable updates the information in the Registration module.
Completes tasks which may be assigned by Charge Person, Supervisor or Director in order to meet the Department's goals.
Completes Competency Exam annually.
Completes work assignments within an acceptable time frame.
Uses time and resources to the best possible advantage for successful completion of job responsibilities.
Develops and maintains efficient working relationships.
Is reliable in respect to attendance.
Is Reliable in respect to punctuality.
Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Is part of a team effort to ensure quality services.
Offers creative solutions or alternatives to issues or concerns.
Produces quality results.
Continually strives to improve the quality of work.
Accepts responsibility for all work performed and takes appropriate corrective action as needed.
Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services, formal educational programs, other work groups and on-the-job training).
Attends and participates in staff meetings and in-services and/or reviews documentation as required.
Assists in the orientation of others and actively participates in mentoring.
Performs analytical and decision-making functions with minimal supervision.
Recognizes and seeks assistance/consultation when appropriate.
Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
Possesses awareness of programs/services provided by Hospital and where they are located.
Is cooperative in interactions, treating customers with courtesy, respect and compassion.
Is patient when responding to questions and answers questions appropriately.
Responds to requests in a timely manner.
Handles interruptions in a skillful way.
Maintains a professional appearance and demeanor.
Strives to prevent/resolve customer concerns to the customer's satisfaction.