Microsoft 365 Administrator (Contract-to-Hire)

Potomac•Bethesda, MD

About The Position

We are currently seeking a Microsoft 365 Administrator. This is a contract-to-hire opportunity — strong performers will be considered for a full-time position. This role will focus on providing Tier 1 &2 support, maintaining services, and ensuring secure, compliant operations while also driving AI adoption, governance, and optimization. You will be the primary point of contact for Microsoft 365 systems and Copilot-related workflows, ensuring technology empowers users while maintaining security and compliance standards.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field
3–5 years of experience administering Microsoft 365 in enterprise or fintech environments
Strong experience with Exchange Online, Teams, SharePoint, OneDrive, Azure AD / Entra ID, Microsoft Intune
Hands-on experience with Microsoft 365 Copilot or AI productivity tools
Experience with identity and access management, Conditional Access, MFA, and security compliance controls
Proven experience providing Tier 1 and Tier 2 helpdesk support
Experience with tech procurement
Experience managing tech debt and consolidation
Knowledge of compliance and governance features (DLP, retention policies, audit logging)
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication skills to support both technical and non-technical users

Nice To Haves

Microsoft 365 or Azure certifications (Modern Desktop Administrator, Security Administrator, etc.)
M365 Cloud Governance Frameworks, Microsoft Graph API, PowerShell Automation, PnP PowerShell, Azure Automatio
Level of understanding using Helpdesk/Service Hub in HubSpot
Experience with Apple Device Manager
Experience implementing AI governance and adoption frameworks
Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
Previous experience in financial services, fintech, or regulated environments
Experience developing internal training and end-user enablement programs

Responsibilities

Deploy, configure, and optimize Microsoft 365 across Teams, Word, Excel, PowerPoint, Outlook and Copilot
Deploy Microsoft Intune for endpoint management and device lifecycle management, enforcing endpoint security policies and compliance baselines across managed devices
Provide Tier 1 & Tier 2 support, troubleshooting Microsoft 365 applications, identity/authentication, and connectivity issues
Manage new user onboarding, including workstation setup, Microsoft 365 configuration, license assignment, and group-based access
Administer Conditional Access policies, MFA enforcement, and security baselines to protect identities and ensure compliance
Develop and enforce AI governance policies, ensuring compliant and responsible use
Monitor Copilot adoption and usage, recommending workflow improvements and efficiency enhancements
Train employees, create documentation, and provide ongoing guidance on AI-powered tools
Partner with IT leadership to integrate AI into business processes while maintaining security and compliance
Implement compliance features such as DLP, retention policies, and audit logging
Utilize system logs and diagnostic tools for root cause analysis of technical and security incidents
Create and maintain a knowledge base with FAQs and troubleshooting guides to improve self-service and reduce support requests
Monitor Microsoft 365 service health dashboards and alerts, ensuring rapid response to outages or service degradations
Generate usage and license reports to optimize resource allocation and control costs
Enforce governance policies for data sharing, guest access, and Teams lifecycle management, maintaining a secure and compliant environment