Microsoft 365 Engineer - (B4)

Applied Materials•Austin, TX

1d•$122,000 - $168,000

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. Are you passionate about the user experience, and making our business simpler and more productive through technology? We are looking for someone who is passionate about enabling new forms of collaboration and ways to share information that allows our people to do their best work. If that sounds like you, you might be the perfect candidate for this role in our Workplace Computing and Communications team. We are seeking a highly skilled and experienced Microsoft 365 (M365) Expert to join our dynamic team. The ideal candidate will have extensive knowledge of the Microsoft and M365 tech stack, including Teams, Copilot, Office apps, and Windows 10/11 operating systems, and a strong background in PowerShell scripting, automation, and low-code/no-code solutions. A Microsoft 365 Engineer is needed to serve as the primary owner of Microsoft Teams and to provide technical leadership for enterprise collaboration services. This role is accountable for the administration, strategy, governance, security/compliance alignment, and operational excellence of Teams and other Microsoft 365 services in a large enterprise environment. The engineer will lead implementations and rollouts, drive feature adoption and change management, build automation and reporting using PowerShell and Microsoft Graph, and act as a senior escalation point for complex issues. The role also includes maintaining documentation and delivering training to end users and support teams.

Requirements

7+ years of experience managing Microsoft 365 services in a large enterprise environment (complex governance, high user volume, multiple stakeholders).
Deep expertise with Microsoft Teams administration, including meetings/conferencing, messaging/chat, teams/channels lifecycle management, and apps governance.
Experience administering Microsoft 365 Copilot, including configuration and user enablement in an enterprise environment.
Extensive experience managing other Microsoft 365 services such as SharePoint, and Office applications, ensuring integration and optimal service delivery across the platform.
Strong automation and scripting skills using PowerShell (advanced patterns, modular scripts, logging, error handling) and Po.
Well-versed in essential Azure services, including Entra ID, Automation Accounts, and Enterprise Apps.
Comprehensive understanding of Microsoft 365 licensing models and service plans.
Experience working with Microsoft Graph API—including authentication concepts, permissions scopes, app registrations, and REST patterns.
Demonstrated ability to lead enterprise rollouts and implementations, including support readiness and change management.
Strong troubleshooting skills across identity, policy, client behavior, configuration, and service components.
Proven ability to write high-quality documentation and communications for technical and non-technical audiences.
Experience providing training/enablement to end users and support teams.

Nice To Haves

Relevant Microsoft certifications such as MS‑700, MS‑102, SC‑300, or AZ‑104 are a plus, but not required.

Responsibilities

Serves as the lead/primary owner for Microsoft Teams, accountable for service health, user experience, and operational maturity.
Defines and maintains Teams service standards, including governance, policy strategy, lifecycle management, and administrative operating procedures.
Partners with Identity, Security, Compliance, Networking, and the Service Desk to ensure Teams aligns with enterprise controls and business needs.
Leads end-to-end delivery of Teams and other M365 services initiatives, including pilots, phased rollouts, feature launches, and operational enhancements.
Owns change management activities including release planning, adoption readiness, communications planning, and support enablement.
Tracks the Microsoft 365 roadmap updates and service changes; evaluates impact, risks, and dependencies; converts findings into actionable implementation plans.
Administers and optimizes Teams collaboration experiences including meetings/conferencing policies, chat/messaging policies, and teams/channels configuration and lifecycle management.
Ensures service configuration supports a consistent and reliable end-user experience at enterprise scale.
Implements and administers governance controls including policies, lifecycle management, naming conventions, templates, and standard configurations.
Implements app governance processes such as approvals, permissions, and app catalog controls.
Collaborates with security and compliance stakeholders to support enterprise requirements such as data protection, retention, auditing, and access controls (as applicable).
Automates and streamlines reporting and administrative tasks using PowerShell, Power Automate, and Microsoft Graph API.
Enables governance workflows (provisioning, policy application, lifecycle actions) through automation.
Generates operational, adoption, and compliance reporting; reduces manual effort and improves configuration consistency at scale.
Builds metrics and reporting to monitor usage, adoption, and policy compliance.
Acts as a senior escalation point for complex M365-related incidents and service degradation; drives root cause analysis and long-term remediation.
Collaborates closely with L2/L3 operations teams to manage support escalations, ensuring timely resolution.
Manages vendor support engagements (e.g., Microsoft support cases), ensuring structured troubleshooting, thorough documentation, and timely resolution.
Produces problem records and post-incident learnings; implements preventive controls and service improvements.
Writes clear end-user communications (service updates, feature announcements, “what’s changing,” adoption tips).
Produces and maintains technical documentation for support teams (KBs, troubleshooting guides, standard operating procedures).
Delivers training and knowledge transfer for end users and support teams, enabling self-service and faster resolution.