Microsoft Systems Cloud Engineer

Manatt, Phelps & Phillips, LLP•Tampa, FL

About The Position

With 500+ professionals and 350+ business professionals, Manatt, Phelps & Phillips, LLP, is a multidisciplinary, integrated national professional services firm known for quality and an extraordinary commitment to clients. The Firm’s groundbreaking approach—bringing together legal services, advocacy and business strategy—differentiates Manatt from its competitors and positions the Firm to provide a distinct and compelling value proposition. The Opportunity Microsoft Systems Engineer is responsible for the installation, configuration, maintenance, security, and reliable operation of the Manatt domain, this includes but is not limited to Exchange, Active Directory (on-prem and Azure), SPAM filtering, TEAMS, VPN, Identity management. This role is the senior level on a team of system engineers and analysts.

Requirements

5+ years of experience administering Windows-based environments, including Windows Server and Windows desktop operating systems.
5+ years of experience managing and maintaining Active Directory Domain Services, including domain controllers.
Strong hands-on experience with Active Directory and related technologies, including DHCP, DNS, Group Policy (GPO), Sites and Services, logon scripts, and associated services.
Experience installing, configuring, and managing Active Directory domain services in production environments.
Demonstrated experience administering Microsoft 365 (O365) environments, including Exchange Online, Teams, OneDrive, and related applications.
Experience planning, implementing, configuring, and troubleshooting Microsoft 365, Teams, Azure, and Exchange Online solutions.
Experience configuring and managing conditional access policies for Exchange Online, Teams, OneDrive, and other Microsoft 365 applications.
Solid understanding of on‑premises versus cloud‑based server and software implementations.
Experience setting up and maintaining Azure AD Connect / Azure AD synchronization.
Working knowledge of Azure IaaS and PaaS fundamentals.
Experience configuring and administering Single Sign-On (SSO) and Multi‑Factor Authentication (MFA) solutions (Okta and Azure preferred).
Experience managing endpoints and mobile devices using Microsoft Intune or other Mobile Device Management (MDM) solutions.
Experience with email and messaging technologies, including archiving, anti‑spam solutions, backups, SMTP tracking logs, and related services.
Strong knowledge of Microsoft networking, security, and operating systems, including server and workstation installation, configuration, and troubleshooting.
Experience with Microsoft applications and services, including but not limited to DHCP, DNS, FTP, IIS, Intune, Microsoft 365, SCCM, SharePoint, and SQL Server.
Proficiency in PowerShell scripting for administration, automation, and troubleshooting.
Ability to provide Tier 3 support for escalated desktop and endpoint issues, particularly related to application deployment.
Demonstrated ability to evaluate existing procedures and processes, and to develop and implement continuous improvements to operational practices.
Experience following change management, escalation, and communication procedures when resolving production system issues.
Ability to work effectively in a team-based environment, collaborating with systems administrators, engineers, and other IT and facilities support teams while managing multiple concurrent initiatives.
Strong written and verbal communication skills, with responsibility for creating and maintaining clear, detailed technical documentation for system installations, configurations, and processes.

Nice To Haves

Relevant certifications preferred, such as Windows Server, Microsoft Endpoint Manager, SCCM, MCSE, or equivalent.

Responsibilities

Demonstrate mastery in the administration of the Microsoft 365 environment and its capabilities.
Handles testing, implementation, and deployment of Exchange Online.
Managing a Query Exchange environment using the Office 365 Command online tool.
Implement and support security policies, such as data retention.
Provide technical expertise on the messaging environment in the Cloud (Microsoft 365).
Manage problem resolution to a satisfactory completion by managing tickets that are escalated to the engineer level.
Review, test, and make recommendations for functionality of Microsoft 365 including Microsoft Outlook.
Demonstrate expertise in anti-spam filtering, logging and email tracking and transport rules.
Administer Single Sign-On using with Multi Factor Authentication.
Perform scripting and reporting using PowerShell.
Develop scripts for automating/updating processes within the environment.
Manage team performance to ensure that it meets or exceeds defined Service Level Agreements.
Responsible for the VPN solution (Always on VPN)
Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.
Monthly audits on the Active Directory environment to reconcile users.
Collaborate with Local IT team to establish better process flow to mitigate incidents/tasks.
Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).
Troubleshoot active sync issues with mobile devices.
Troubleshoot issues with Microsoft 365 Teams.
Create security and distribution groups in Active Directory.
Create user guides and instructional documents for end-users.
Manage assigned group, and file level permissions in Active Directory.
Oversee, configure, and troubleshoot all aspects of the Enterprise Systems, to include, but not limited to Microsoft, Linux services, including Webservers, SQL databases, DHCP, DNS, Print Servers, MS O365 and applications that use these services.