Mid-Level Tech Specialist
About The Position
Rocky Mountain ATV/MC has an exciting opportunity for a Mid-Level Tech Specialist to join our Brands department. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY. As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including: Employee Stock Ownership Program (ESOP) Competitive compensation with regular bonuses Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees Delicious onsite cafeterias with subsidized meals Excellent Medical, Dental, Vision, and Voluntary Life insurance plans 401K with company match PTO and holiday pay Wellness programs and subsidized local gym membership Motorsport and wellness race/participation reimbursements Generous employee discount on thousands of products Career advancement, professional development, and opportunities to grow Job Summary: Mid-level Tech will work with Customers directly to help solve issues of varying degrees of difficulties. The Mid-level tech will work closely with the Senior Techs to solve listing or product errors to build experience. They will also work in a mentoring role to the Junior Techs. The Mid-level Tech is responsible for getting quick and accurate information to our customers through Live Chat, Q&As and Phone calls with the CSRs.
Requirements
- 5+ years of powersports experience
- 1+ years of customer service experience
- 2+ years of mechanical experience (maintenance/accessory part installation proficiency)
- 75% or higher score on Mid-Level Tech Test
- Outstanding problem solving and analytical skills and a willingness to learn
- Excellent interpersonal abilities and enjoy working with people
- Proficient at reading and understanding product install information
- Able to stay organized while multitasking
- Proven ability to accommodate evolving responsibilities and last-minute changes
- Proficient with Typing and Computer based research
- Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
- Must be able to work scheduled hours
Responsibilities
- Tech Emails- Work with customers directly, with all issues that are brought to us. Mentor the Junior Techs to help them build experience and knowledge as they work on emails
- Product Research- Accomplish in-depth product listing research to find listing and/or product issues.
- Live Chat- quickly and accurately find answers to Customer inquiries over our Live Chat
- Website Q&A- Provide professional answers to Questions asked on our site
- Tech Line Phones- answer calls from the CSRs to quickly and accurately help them find the answers and products they are looking for
- Other tasks may be assigned
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive compensation with regular bonuses
- Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
- Delicious onsite cafeterias with subsidized meals
- Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
- 401K with company match
- PTO and holiday pay
- Wellness programs and subsidized local gym membership
- Motorsport and wellness race/participation reimbursements
- Generous employee discount on thousands of products
- Career advancement, professional development, and opportunities to grow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
