MIS Client Services

McCoy Corporation•San Marcos, TX

10d•$45,000•Onsite

About The Position

Provide technical support for Point-of-Sale Hardware, PC and Laptop Hardware, and PC Software for all Store locations and Corporate personnel. Can be responsible for shipping and receiving of equipment to and from stores and vendors. Maintain adequate level of spare inventory for stores and Headquarters. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for supporting end-points solutions for our store and corporate users Provides customer support through research and materials Troubleshoots and diagnoses POS, PC, Printer, and wireless hardware related problems to determine cause of malfunctions and take appropriate action to resolve those malfunctions Consult’s clients, vendors, and other Information Services personnel to resolve operational and technical issues Provides on-site support when necessary; Will require multiple travel days each month on planned projects and may require travel on short notice Completes the installation and set up of PC equipment using distribution software or site visits Provides after hours and weekend support on a rotating schedule Provides technical input for required technical information and updates Utilizes Help Desk software tools to track and document assigned tickets Prioritizes and responds to help desk tickets per department requirements Communicates with all customers on expected resolution time frames Works with management and the SAAM team to improve processes and procedures for standardized Windows Desktop builds. (imaging) Maintains a working knowledge of deploying OS and application updates, Active Directory, Group Policy Objects, and Windows Operating Systems Analyzes and resolves desktop system and application problems. Maintain adequate levels of spare equipment through repair and/or replacement for Headquarters and stores Maintain adequate shipping and maintenance supplies Test all equipment returned from stores Identify patterns of faulty equipment Identify and report chronic equipment issues Follows Standard Operating Procedures while carrying out the responsibilities of position Attends and participates in all department meetings and company-sponsored management programs as required

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Sciences; one year related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Must maintain regular and acceptable attendance at such level as is determined by management
Must be regularly available and willing to work at least 8 hours per day, 40 hours per week or such other hours per day or hours per week as the employer determines are necessary or desirable to meet business needs
Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet its business needs
This position will provide on call support for after hours service on a rotating basis and adhere to the McCoy on call coverage guidelines
This position requires occasional travel with overnight stays
Must meet driver’s license requirements as required by the Company
Must be able to legally obtain a rental vehicle in all states in which the company does business
Must have current auto liability insurance

Nice To Haves

Experience with end point security best practices preferred

Responsibilities

Responsible for supporting end-points solutions for our store and corporate users
Provides customer support through research and materials
Troubleshoots and diagnoses POS, PC, Printer, and wireless hardware related problems to determine cause of malfunctions and take appropriate action to resolve those malfunctions
Consult’s clients, vendors, and other Information Services personnel to resolve operational and technical issues
Provides on-site support when necessary; Will require multiple travel days each month on planned projects and may require travel on short notice
Completes the installation and set up of PC equipment using distribution software or site visits
Provides after hours and weekend support on a rotating schedule
Provides technical input for required technical information and updates
Utilizes Help Desk software tools to track and document assigned tickets
Prioritizes and responds to help desk tickets per department requirements
Communicates with all customers on expected resolution time frames
Works with management and the SAAM team to improve processes and procedures for standardized Windows Desktop builds. (imaging)
Maintains a working knowledge of deploying OS and application updates, Active Directory, Group Policy Objects, and Windows Operating Systems
Analyzes and resolves desktop system and application problems.
Maintain adequate levels of spare equipment through repair and/or replacement for Headquarters and stores
Maintain adequate shipping and maintenance supplies
Test all equipment returned from stores
Identify patterns of faulty equipment
Identify and report chronic equipment issues
Follows Standard Operating Procedures while carrying out the responsibilities of position
Attends and participates in all department meetings and company-sponsored management programs as required