Mission Engagement Lead

Parsons Corporation•Summit Point, WV

1d•Onsite

About The Position

We are seeking a Customer Success & Strategic Engagement Lead to strengthen customer relationships, drive successful adoption of our solutions and help identify emerging opportunities across our Defense and Identity Solutions portfolio, based onsite at our Summit Point, West Virginia office. This role operates within the Operations organization and focuses on ensuring both government and commercial customers understand, adopt and gain value from the systems we deliver, while also helping the organization better understand evolving mission needs and future opportunities. The role serves as a bridge between customers, Program Managers, Product teams, Solutions Enablement and Business Development—ensuring the voice of the customer is consistently represented across the organization. If you thrive at the intersection of customer relationships, mission delivery, product understanding and strategic growth, we want to hear from you. This role is suited for a customer-facing leader who understands complex program environments and technology-driven solutions. As the Mission Engagement Lead, you will build trusted relationships with customers across government agencies, defense organizations and commercial partners, ensuring they understand how to effectively use and benefit from Parsons’ solutions. You will work closely with Program Managers, Engineering, Product Readiness, Solutions Enablement and Business Development teams to ensure the voice of the customer is clearly represented across the organization and reflected in program delivery, product improvements and future opportunities. Operating in a highly matrixed environment, success in this role depends on your ability to build trust, communicate complex solutions clearly and translate operational insight into actions that improve both customer outcomes and future capabilities.

Requirements

10+ years of experience supporting government or defense programs, commercial technology deployments or mission-support environments
Experience working with U.S. military branches, federal law enforcement or homeland security organizations is strongly preferred
Demonstrated ability to build trusted relationships with customers and senior stakeholders
Experience supporting customer engagements, demonstrations, training or operational briefings
Experience working within structured program or project environments supporting government or commercial customers
Strong communication skills with the ability to translate technical capabilities into operational value
Proven ability to work effectively within matrixed organizations across program, engineering, product and business teams
U.S. Citizenship required; must be eligible for and able to maintain a U.S. security clearance; an active clearance is preferred
Ability to work onsite at the Summit Point, WV facility on a full-time basis

Nice To Haves

Prior military service strongly preferred
Experience with biometric technologies, identity systems or mission-support platforms
Background in program management, customer success, mission operations or solutions engineering
Experience delivering executive briefings, capability demonstrations or operational training
Active Secret clearance
Willingness to travel domestically or internationally (up to 25%)

Responsibilities

Customer Relationships & Advocacy Build and maintain trusted relationships with government and commercial customers
Partner with Program Managers during customer engagements, stakeholder meetings and program reviews
Serve as an advocate for customer needs across Operations, Product and Solutions teams
Foster long-term relationships that strengthen customer confidence and trust in Parsons This role is designed to complement program delivery and execution, not replace it. Program Managers retain ownership of contract execution, schedule, budget and program performance. The Customer Success & Strategic Engagement Lead partners with Program Managers during customer engagements and stakeholder discussions to strengthen relationships, improve customer understanding of delivered capabilities and identify future needs or opportunities.
Mission Insight & Opportunity Development Identify emerging customer needs, operational challenges and opportunities for expanded capabilities
Translate customer feedback into actionable inputs for Product teams, Solutions Enablement and program leadership
Work alongside Program Managers and Business Development to help shape follow-on opportunities within existing programs
Provide operational insight and customer context to support proposals, statements of work and future engagements
Executive Engagement, Demonstrations & Training Lead or support executive briefings, capability demonstrations and operational walkthroughs for customers and partners
Work with Solutions Enablement teams to develop demonstrations that clearly communicate mission value
Support training sessions and onboarding to ensure customers understand how to use and benefit from deployed solutions
Ensure customers understand upcoming capabilities, system updates and available enhancements
Product, Solutions & Marketing Collaboration Partner with Product teams to translate field feedback into product improvements and roadmap insights
Coordinate with Solutions Enablement teams to develop solution demonstrations, use cases and technical briefings
Support improvements to customer-facing materials including quick-start guides, training resources and visual explainers
Provide operational context and customer perspective to support marketing materials, messaging and brand positioning
Strategic Initiatives & Special Projects Lead or support initiatives that require a combination of customer insight, operational awareness and product understanding
Support internal demonstrations, training and knowledge sharing across teams
Contribute to business development and strategic growth efforts where deep customer understanding is critical