Mission Support Specialist

3dB Labs•Columbia, MD

About The Position

3dB Labs is a growing Defense Contractor focusing on Digital Signal Processing Software and Hardware with a diverse customer base. We are looking for IC Mission Support Specialist to join our team as we grow and scale our capabilities. This role would be instrumental in extending the adoption and operational relevance of 3dB Labs products across Conventional Forces and the Intelligence Community. The individual would operate as a technical problem-solver embedded with customer workflows—someone comfortable navigating legacy tools, processes, and institutional constraints while helping design our path forward for IC growth. Key expectations: Primary role will be to support the IC directly, with Conventional force support as secondary. Fill technical gaps on active IC contracts as required Direct and regular interactions with existing IC customers to build relationships, and solve problems to better understand how best 3dB can cooperatively support their mission moving forward. Act as a force multiplier for Customer Success efforts in Maryland and Virginia. Support Sceptre needs across multiple disciplines, with an emphasis on ELINT and/or COMINT. Engage directly with Fort-based customers, including familiarity with NSA-adjacent offices and processes. Will be focal point of high side communications with our customers as well as field team. Contribute to solution shaping, workflow optimization, and long-term adoption strategies for continued IC growth. Technical Expertise & Product Familiarity Learn and master SCEPTRE’s core mission areas, workflows, and advanced features, including geolocation, collection, and multi-node operations. Assist field team and customers with best practices to get critical SIGINT information into national repositories. Learn Kirby and Monarch operations at a functional depth, including setup, configuration, general troubleshooting, and mission use cases. Understand common customer operational environments and the “why” behind product workflows. Become our customers trusted advisor on 3dB products, capabilities and best practices. Cross-Team Collaboration While this position will report into the Field Team Director, there will be coordination with MD site lead on IC related tasks and support. Work with the Product Development and QA to ensure documentation aligns with accepted requirements, release content, and expected behavior. Collaborate with the Field Team to validate use-case accuracy (not to write the content for you—just to verify authenticity). Partner with Marketing to ensure layout, style, and branding consistency across all documentation.

Requirements

Background in DSP, SIGINT, EW, RF systems, or similar technical domain—professional, military, academic, or equivalent experience.
Previous experience working in classified IC related areas.
Ability to learn complex hardware/software products (e.g., SCEPTRE-like systems) with minimal hand-holding.
Strong writing and communication skills with a demonstrated ability to explain technical concepts clearly.
Proficiency with or willingness to learn JICD, SAST, JEL toolchains.
Previous experience with COMINT or ELINT collections.
Comfort working with multidisciplinary teams across engineering, product, field operations, and marketing.
TS/SCI with full scope polygraph (for high side access)

Nice To Haves

Familiarity with Linux, Python and RESTful API’s for automation, integration, or analysis.
Familiarity or past experience using Sceptre.
Comfort working in secure, process-heavy environments while driving modernization.
Experience utilizing and documenting military, IC, or commercial SIGINT/DSP systems.
Hands-on experience with SDRs, RF equipment, or geolocation software.
Familiarity with software release processes and version-controlled documentation repositories

Responsibilities

Support the IC directly, with Conventional force support as secondary.
Fill technical gaps on active IC contracts as required
Direct and regular interactions with existing IC customers to build relationships, and solve problems to better understand how best 3dB can cooperatively support their mission moving forward.
Act as a force multiplier for Customer Success efforts in Maryland and Virginia.
Support Sceptre needs across multiple disciplines, with an emphasis on ELINT and/or COMINT.
Engage directly with Fort-based customers, including familiarity with NSA-adjacent offices and processes.
Will be focal point of high side communications with our customers as well as field team.
Contribute to solution shaping, workflow optimization, and long-term adoption strategies for continued IC growth.
Learn and master SCEPTRE’s core mission areas, workflows, and advanced features, including geolocation, collection, and multi-node operations.
Assist field team and customers with best practices to get critical SIGINT information into national repositories.
Learn Kirby and Monarch operations at a functional depth, including setup, configuration, general troubleshooting, and mission use cases.
Understand common customer operational environments and the “why” behind product workflows.
Become our customers trusted advisor on 3dB products, capabilities and best practices.
Work with the Product Development and QA to ensure documentation aligns with accepted requirements, release content, and expected behavior.
Collaborate with the Field Team to validate use-case accuracy
Partner with Marketing to ensure layout, style, and branding consistency across all documentation.