Mitigation Manager

Service Restoration Inc-posted 1 day ago
$80,000 - $100,000/Yr
Full-time • Mid Level
Franklin, WI
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Service Restoration, Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies. Our team of skilled professionals is dedicated to restoring properties to their pre-loss condition efficiently and effectively. By joining Service Restoration, Inc., you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. Together, we work tirelessly to provide exceptional service and make a positive impact in the lives of our clients during challenging times. We believe in more than just providing jobs; we are committed to creating meaningful careers for our employees.

  • Lead and manage a large team of mitigation technicians, providing guidance, training, and support to ensure successful project execution.
  • Assess and evaluate damage situations, determining appropriate mitigation strategies and developing comprehensive restoration plans.
  • Coordinate and oversee the implementation of mitigation activities, including water extraction, drying, dehumidification, fire cleanup, mold remediation, and other necessary procedures.
  • Ensure that all mitigation work is performed in accordance with industry standards, safety protocols, and company policies.
  • Monitor project timelines, budgets, and resources to ensure projects are completed on schedule and within budget constraints.
  • Collaborate with insurance adjusters, property owners, and other stakeholders to communicate project progress, address concerns, and provide updates.
  • Conduct thorough site inspections to identify potential hazards, assess damage severity, and develop accurate scope of work estimates.
  • Procure necessary equipment, materials, and resources for mitigation projects, ensuring availability and suitability for specific requirements.
  • Maintain accurate and detailed project documentation, including job records, photos, reports, and other relevant documentation.
  • Stay informed about industry trends, best practices, and regulatory requirements related to mitigation and restoration.
  • Implement and enforce quality control measures to ensure work meets or exceeds industry standards and customer expectations.
  • Monitor and manage subcontractors and vendors to ensure adherence to project requirements, quality standards, and contractual agreements.
  • Conduct regular performance evaluations of team members, providing feedback, coaching, and identifying opportunities for professional development.
  • Continuously evaluate and improve processes and procedures to enhance operational efficiency and maximize customer satisfaction.
  • Participate in emergency response efforts and provide guidance during critical situations.
  • Develop training materials for the Mitigation department.
  • Resource planning for on-call, after hours calls, and daily operations.
  • Logistics planning to minimize downtime and increase travel efficiency for mitigation teams.
  • Conflict Resolution with distressed parties in order to find satisfactory solutions for all parties involved.
  • Understand Xactimate and T&M Pro invoices and estimates.
  • Analyzing properties through photos, communications, videos, and MICA.
  • IICRC Certification/Water Restoration Technician.
  • 4 or more years of Xactimate and Mitigation experience.
  • Bachelor's degree in construction management, engineering, or a related field (preferred).
  • Proven work experience in mitigation management, restoration, or a related field.
  • In-depth knowledge of mitigation techniques, industry standards, and best practices.
  • Strong leadership skills with the ability to effectively manage and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to collaborate with various stakeholders.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Proficiency in using mitigation software, project management tools, and Microsoft Office Suite.
  • Knowledge of relevant regulations, guidelines, and safety protocols.
  • Ability to handle multiple projects simultaneously and prioritize tasks effectively.
  • Strong decision-making skills and ability to work well under pressure.
  • Valid driver's license and ability to travel to project sites as needed.
  • Experience with large loss commercial projects.
  • Knowledge of Large Loss Equipment.
  • 401(k)
  • Flexible spending account or Health Spending Account (FSA or HSA)
  • Health, Vision, and Dental insurance
  • Life insurance
  • Short Term and Long Term Disability Insurance
  • Paid time off
  • and more!
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