Mixed Methods Researcher

ActBlue • Boston, MA

2d • Remote

About The Position

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. THE OPPORTUNITY The Research & Insights team helps ActBlue make smarter, faster, and more donor-centered decisions across our product ecosystem. We’re building a modern insights function that connects what users do, think, and feel — linking data and design decisions across Product, Marketing, and CX. The Senior Mixed-Methods Researcher plays a key bridging role between UX and Market Research. You’ll lead end-to-end studies that combine qualitative and quantitative methods — from usability testing and journey mapping to survey analysis, segmentation, and benchmarking. You’ll partner with Product, Design, and Marketing to ensure that every experience — from onboarding to checkout — reflects donor and entity realities. You’ll also formalize measurement frameworks that help ActBlue track user perception, satisfaction, and conversion over time. This is both a strategic and hands-on role for a researcher who thrives at the intersection of behavioral data, user empathy, and business outcomes.

Requirements

• 5–7 years of experience conducting end-to-end UX or mixed-methods research in product-led organizations
• Proven ability to blend qualitative and quantitative methods (e.g., usability studies, surveys, experiments, and analytics synthesis)
• Comfort interpreting behavioral data and translating it into user and business insights
• Experience building or running UX benchmarks or longitudinal tracking programs
• Skill at aligning with cross-functional partners and translating findings into actionable strategy
• Experience managing external research vendors or panels, ensuring deliverables meet methodological and quality standards
• Proficiency with survey and data collection tools (e.g., Qualtrics, QuestionPro, Typeform, or similar)
• Strong moderation skills for remote and in-person interviews, usability tests, and group discussions
• Ability to manage multiple complex projects with minimal supervision
• Strong communication and storytelling skills — able to make research compelling to technical and non-technical audiences
• Commitment to inclusive, ethical, and accessible research practices
• Passion for mission-driven work and a curiosity about the dynamics of fundraising, civic engagement, and digital behavior

Responsibilities

• Lead discovery, evaluative, and longitudinal research using both qualitative and quantitative methods
• Design and execute studies that connect behavioral metrics (clicks, conversion, task success) with attitudinal data (interviews, surveys, message testing)
• Build and maintain a UX benchmarking program to track product usability and satisfaction over time
• Collaborate with the Market Research Manager on segmentation and brand health studies to ensure consistency between UX and market insights
• Experience designing or interpreting experience metrics such as NPS, CSAT, and Customer Effort Score (CES)
• Partner with Design, Product, and Engineering to align research priorities with roadmap goals
• Translate insights into clear, actionable recommendations that influence design and product strategy
• Bring user perspective into early decision-making — ensuring findings inform direction, not just validation
• Collaborate with Data Science and Analytics teams to integrate qualitative insights with platform metrics
• Conduct research directly and manage external partners or vendors when scale or specialization is needed
• Own ongoing competitive intelligence: tracking peer product updates, pricing, and UX approaches
• Support the creation of shared dashboards or reports that highlight patterns in user sentiment and performance
• Contribute to the synthesis of quarterly insights, connecting UX learnings to broader organizational themes
• Act as a thought partner to senior stakeholders, framing research implications in business terms
• Mentor and coach early-career researchers or designers in applying mixed-method techniques
• Champion equitable, ethical, and inclusive research practices that reflect ActBlue’s values

Benefits

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out-of-pocket expenses and fully-paid short- and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed