Mobile App testing & Support Analyst

Waste Connections

2d • Onsite

About The Position

Waste Connections has an opportunity for a Mobile App Testing & Support Analyst at our corporate office in the Woodlands, Texas! In this role, you will ensure the quality, stability, and performance of our mobile applications across iOS and Android platforms. You will be responsible for end‑to‑end testing, issue triage, user support, release validation, and ongoing monitoring of app health. The ideal candidate has strong analytical skills, a passion for mobile technology, hands-on QA experience, and the ability to collaborate across multiple teams. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

• 2+ years of experience in mobile app QA, support analysis, or a related role
• Hands‑on experience testing iOS and/or Android applications, as well as web applications
• Strong troubleshooting and analytical skills
• Familiarity with tools such as Jira, GitHub Actions, Firebase Crashlytics, or similar.
• Excellent written and verbal communication skills
• Ability to translate technical issues into clear, actionable information for non‑technical stakeholders
• Strong organizational skills and attention to detail

Nice To Haves

• Experience with Swagger, Postman, or similar API testing tools.
• Experience with beta/preview testing programs (TestFlight, Google Play Internal Testing).
• Background in customer support or field support environments.

Responsibilities

• Perform testing on iOS, Android, and web version of the application - Execute test cases, maintain test plans, and contribute to continuous improvement of QA processes
• Create and maintain detailed test plans, test cases, and test scripts
• Document issues with clear reproduction steps, screenshots, logs, and severity ratings. Maintain accurate documentation of test results and known issues
• Support users in the field who experience issues with the app as front-line support and troubleshooting. Communicate resolutions, workarounds, and timelines to stakeholders with clarity
• Create user‑friendly guides, FAQs, and internal knowledge base articles
• Work closely with the team to communicate issue trends or suggest improvements
• Participate in release planning, UAT cycles, and post‑release validation
• Monitor app analytics, crash reports, and performance metrics (e.g. Firebase, App Store / Play Store console)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed