Mobile Device Technician (Clearance Required)

Connsci•Washington, DC

About The Position

Connsci is seeking an IT Mobile Device Specialist/Mobile Device Technician to support a federal agency in Washington, DC. This role provides Tier I–II support for mobile devices, including smartphones and tablets, ensuring secure configuration, compliance with mobility policies, and reliable connectivity for agency personnel. In this role you can expect to: Provide technical support for agency issued mobile devices including smartphones and tablets. Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies. Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity. Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues. Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA). Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE. Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management. Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents. Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised. Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning. Manage service requests and incidents through the enterprise IT Service Management system (e.g., ServiceNow). Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform. Provide guidance and training to users on approved mobile applications and security practices. At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals. What You Can Expect: Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients. Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career. Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.

Requirements

High school diploma or equivalent required
At least 2 years of experience supporting IT service desk operations or mobile device administration in an enterprise or federal environment.
At least 1 year of experience with enterprise Mobile Device Management platforms such as VMware Workspace ONE, Microsoft Intune, or MobileIron.
At least 1 year of experience supporting iOS and Android operating systems.
At least 1 year of experience troubleshooting mobile connectivity, device configuration, and enterprise mobility applications.
CompTIA Security+, CompTIA A+, or equivalent certification.

Nice To Haves

Bachelor's degree
Experience supporting federal government mobility environments.
Familiarity with mobile security monitoring tools such as Lookout Mobile Security or other Mobile Threat Defense platforms.
Experience supporting mobile security compliance and device lifecycle management.
Ability to communicate technical guidance clearly to non-technical users.

Responsibilities

Provide technical support for agency issued mobile devices including smartphones and tablets.
Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies.
Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity.
Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues.
Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA).
Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE.
Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management.
Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents.
Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised.
Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning.
Manage service requests and incidents through the enterprise IT Service Management system (e.g., ServiceNow).
Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform.
Provide guidance and training to users on approved mobile applications and security practices.