Mobile Service Field Specialist

MSX International•Albany, NY

About The Position

MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.

Requirements

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.
Minimum of High School diploma or equivalent experience.
Willingness to travel daily for work.
Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).
Proficiency in communication and relationship-building.
Successfully managed assigned territories or regions.
Possess excellent verbal and written communication skills.
Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer).
Can leverage relationships to identify and sell the business case for change.
Analyze data from dealer financials and operational assessments to establish action plans.
Ability to lift and carry up to 40lbs.
Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.
Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.
Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.
Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.

Nice To Haves

Have OEM dealer contact experience (a plus).

Responsibilities

Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.
Understand how Mobile Service vehicle’s function and train technicians on their features.
Facilitate strategic planning sessions with dealers to create business plans for success.
Ensure dealers are ready to launch vans promptly upon arrival.
Conduct launch events, aligning on business goals and training Mobile Service Technicians.
Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.
Develop action plans to exceed program goals, focusing on service processes.
Teach program standards and key success drivers with dealers.
Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
Create visit summaries and action plans for stakeholders.