Mobile Service Technician - Buick GMC

Bob Moore Auto Group, LLC•Oklahoma City, OK

About The Position

The primary responsibility of this position is to perform repair and service on customer and dealership vehicles within management’s guidelines for productivity, safety and efficiency. This role will resolve the customer issues on-site, whether at their home or office or a roadside location. This is a safety-sensitive position.

Requirements

Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
High School Education and 2 years’ experience or an equivalent combination of education and experience.
Good interpersonal, time management and organizational skills
Ability to identify and achieve targeted goals
Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
Ability to work well with a range of individuals
Ability to prioritize multiple jobs
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
Ability to work independently and/or as part of a team
Ability to effectively respond to inbound and outbound phone calls
Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
The employee will frequently be exposed to neck flexion/extension, head/neck rotation, awkward shoulder/arm positions, and frequent and/or sustained awkward wrist positions. Access during repairs can place the body in awkward positions
The employee must regularly lift and/or move up to 25 pounds, and frequently required to lift up to 50 lbs and the employee is occasionally required to lift in excess of 100 lbs with proper assistance
The employee will frequently be exposed to loud noises and must be able to locate and discriminate sounds in this loud environment
Specific vision abilities required by this job include close vision and distance vision
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is frequently exposed to fumes or airborne particles; extreme cold and extreme heat. The noise level in the work environment is usually moderate to loud.
While performing the duties of this job, the employee may be required to travel within or outside the area.
May travel up to 80% of the time in a company vehicle.

Nice To Haves

Completion of a technical program preferred.

Responsibilities

Receive the repair or service order in a timely manner
Perform the appropriate diagnostic testing as required and relay required repair information in a timely manner for approval by customer or dealership management
Inform management of any additional or proposed work to vehicle for relay to customer
Complete all repairs and service orders accurately and in a timely manner per management guidelines
Comply with all safety guidelines and policies including the handling of hazardous waste and good housekeeping
Complete all required training and certification courses
Operates company-owned vehicles to conduct official business
Strive to preserve customer relations through attentive, thorough and respectful response to stated needs
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication
Other responsibilities as assigned