Mobile Workforce & Work Management Specialist - Hawaii Island

hawaiianel•Hilo, HI

19d•$87,400 - $111,500

About The Position

The HD G ASSET DATA APPLICATIONS Department of the P GEOSPATIAL AND ASSET DATA OPS Division at Hawaiian Electric Company has 1 management vacancy available. (Role: Professional) JOB FUNCTION: Provides process area-wide support and direction for implementation and optimization of policies, programs, projects and procedures for mobile technologies and subsequent upgrades and related work management programs (SIMS, Repair Order, SAP, all mobile support, SharePoint, Map App, Syclo, Click, eMESA, etc.) Serves as the process area lead subject matter expert in the administration, management, training, implementation and support of all matters pertaining to mobile technology functions and related work management processes. Works closely with other department functional administrators and users to ensure corporate consistency in work products and processes.

Requirements

Advanced knowledge of mobile technologies.
Thorough knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
Working knowledge of personal computers and/or integrated enterprise-wide systems to access data, prepare reports, and evaluate new software enhancements.
Working knowledge of functional area policies, procedures and work processes.
Working knowledge of ERP systems.
Working knowledge of Microsoft Office Word, Excel, Access, Power Point.
Basic knowledge of other related systems such as eMESA, Repair Order, SIMS, Syclo, Click, Sharepoint, Map App etc.
Effective written, oral, and presentation communication skills.
Ability to speak to groups of various sizes and teach simple to complex skills and processes to individuals and groups.
Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
Technical ability to provide training for personnel on the use of software applications.
Ability to relate effectively with others through strong interpersonal skills.
Leadership skills and the ability to work with a variety of individuals.
Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
Ability to establish and maintain effective working relationships at all levels within the company and with vendors.
Must have or be able to qualify for a State of Hawaii driver’s license.
Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
Several (3-5) year’s experience in the area of Work Management.
Several (3-5) year’s experience in project development, implementation, monitoring, evaluation and assessment.
Several (3-5) year’s experience in data processing, programming and design.

Nice To Haves

Degree in Management Information Systems or similar, preferred.

Responsibilities

Coordinates and facilitates the process area-wide efforts to maximize the consistent application of mobile technologies and related work management policies, programs, projects and procedures.
Facilitates process area-wide mobile technology and work management process improvement initiatives.
Provides consulting services on continuous improvement and ensures business process improvement planning and implementation.
Provides guidance and support to departments and users on mobile technology capabilities and possible design or work process changes.
Serves as a liaison to the Information Technology & Services Department (ITS).
Serves as the process area point of contact for internal and external mobile customers.
Serves as the process area mobile technology subject matter expert in various vendor-supported forums.
Evaluates the existing use of mobile device application software and hardware and how it fits with the mobile workforce strategy and productivity.
Evaluates future device application software and hardware releases and makes recommendations for future development.
Works with programmers, functional administrators, power users, and vendors to review, test, approve, and coordinate all modifications, new releases, and fixes and upgrades to mobile device application software.
Provides input when resolving problems with mobile applications and interfaces, including communication issues, software bugs, and hardware.
Manages mobile technology and work management projects with individuals or groups.
Works closely with users on determining requirements, budget, and timeframe and identifying potential solutions.
Designs, plans, and executes projects including coordination with other departments and vendors.
Provides status reports, follows up on task assignments, and sees projects through to completion.
Writes user and technical documentation.
Assists stakeholders and users in the development of appropriate reports.
Develop training material for new releases and improvements and trains users and field personnel on mobile applications and related work management systems and software.
Ensures policies and procedures are in place for adequate global security profiles, position authorities, system control, and appropriate table files are maintained, including creating/deleting user IDs, resetting passwords and assisting field personnel with login and other issues.
Provides after hours support by being able to troubleshoot and resolve mobile application problems or problems related to cell phones, tablets, laptops, and other mobile devices.
Provides mobile application software and hardware support and related work management application support during Incident Command Team events and drills.
Understands the Company’s Policies, Mission, Vision, Values, and are following the culture dimensions to ensure the success of the company.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.