Modern Workplace Solutions Engineer

RKON • Chicago, IL

2d • $145,000 - $185,000

About The Position

This customer-facing role is responsible for designing, implementing, and migrating infrastructure and collaboration solutions for RKON’s customers primarily related to mergers & acquisitions (M&A) and divestitures. Consultants will also assist RKON operations to ensure the stability, integrity and efficient operation of the information systems that support core organizational functions for our clients. The ideal candidate for this role will have 5-10 years of experience acting as a customer-facing solutions engineer or system administrator with strong and broad knowledge of Microsoft-centric business technology solutions and Microsoft 365 including endpoint management, Entra/InTune/Teams/SharePoint, information security & compliance. In addition, a strong understanding of team-based project delivery, work planning, and the ability to work independently is required.

Requirements

• 5-10 years minimum of similar work experience in a client facing or technology consulting role
• Strong design and operational experience with Microsoft Active Directory including consolidation, separation, and upgrades
• Comprehensive M365 solution design and administration experience including Exchange Online, Teams, Intune, Autopilot, and Entra ID, Strong knowledge in Azure environments and on-premises systems management.
• Strong design and operational experience with Microsoft Active Directory including consolidation, separation, and upgrades.
• Extensive experience (10+ projects) planning and executing cloud migrations, including but not limited to:
• M365 tenant-to-tenant migrations
• Email migrations
• Endpoint migrations
• Voice migrations, including number porting and call queues/auto-attendants
• SharePoint, OneDrive, Teams, and file share migrations
• Core technology skills:
• Expert level with M365 including Entra, Exchange, Intune, End Point Management, and SharePoint
• Experience configuring Microsoft Entra Connect
• Familiarity with migration tools such as Quest, BitTitan, and AvePoint
• Strong experience with Powershell scripting preferred
• Solid experience in an IT consulting/professional services role
• Experience working for an MSP and/or working with multiple environments is strongly preferred
• Excellent organization, communication, project management, and problem-solving skills
• Efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
• Must be adaptable, collaborative, energetic, self-motivated, excellent team player, and able to work independently
• Ability to travel as needed up to 25% of the time
• Ability to occasionally work after hours and weekends for project cutovers

Nice To Haves

• Experience with Google Workspace migrations is a plus
• Experience with Azure, AWS, and/or GCP cloud platforms is a plus.
• Microsoft 365 Intermediate or Expert level certifications

Responsibilities

• Responsible for building and implementation of solutions involving M365, Entra, and endpoints.
• Manage the execution of tenant-to-tenant migrations, including migration toolset recommendation and operation (e.g. BitTitan, Quest, AvePoint, Sharegate).
• Collaborate cross-functionally within a team, including consultants from our Cloud & Infrastructure, Cybersecurity, Professional Services, Sales, and Sales Operations practices.
• Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
• Engage with clients and prospects to understand the nature of their business problem(s), and leverage knowledge and expertise gained over time towards architecting a recommended solution.
• Participate in presales and scoping efforts to understand scope, cost and complexity, and create statements of work and work breakdown structures with minimal oversight.
• Leveraging RKON’s proven playbook, perform detailed discovery and migration planning.
• Participate in, as well as lead, discussions with key decision makers related to solutions, risks/challenges, and deployment strategies & timelines.
• Work through complex Statements of Work (SOW) to determine the appropriate deliverables and outcomes.
• Create presentations and work products to help facilitate decision making or drive clients & projects towards a desired outcome.
• Assist with facilitation of change management activities alongside technical task execution.

Benefits

• health insurance (medical, dental, vision, life, and long and short-term disability insurance)
• flexible time off
• a 401(k) Plan with employer match to qualifying employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed