Monitoring, Analysis, Response and Communication (MARC) Technician

CyrusOne • Lebanon, OH

6d • Onsite

About The Position

As part of the operations system team, you will work with highly motivated engineers, experts, and innovators in the data center industry. The Monitoring, Analysis, Response and Communication (MARC) Technician will have a direct impact on the overall customer experience. The MARC Technician will have the ability to assist the MARC team, to design solutions for complex problems, to assist & manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Technician will help develop and execute plans to establish and complete department goals. The MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists MARC team and Management in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success. We are seeking a MARC Technician to join our team. The successful candidate will support the strategic direction of facilities operations by assisting with incident management, monitoring critical infrastructure, and improving operational processes. They will work closely with facilities, engineering, and leadership teams to protect, maintain, and improve the performance and value of our data center portfolio. What You Will Do: Support strategic facilities operations and assist management with rollout and adoption of standard tools, processes, and systems Participate in a 24/7/365 monitoring and incident response team, supporting operational aspects of incident management Assist in incident investigations and MARC‑led Root Cause Analysis using structured problem‑solving techniques Identify opportunities to improve quality, customer service, and cost performance, and assist with execution of approved initiatives Develop, support, and help deliver training programs, including BMS/EPMS training, utilization validation, and report/trend generation Prepare reports and presentations for senior management while managing multiple projects and competing priorities under pressure What We Are Looking For: Required 3+ years of data center experience preferred High school diploma or equivalent Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures Proven ability to work effectively in fast‑paced, high‑pressure environments and manage multiple deliverables Excellent communication, teamwork, organizational, and problem‑solving skills Ability to work different shifts within a 24/7/365 coverage strategy Preferred Proven track record of building strong relationships with internal stakeholders, vendors, or customers Proficiency with Microsoft Office Suite and project management software Multilingual capabilities Education / Certifications: High School diploma required. Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred. Work Environment: (Facility Role) Work Schedule: Fast‑paced facility environment with 12‑hour shifts from 7:00 am to 7:00 pm, Sunday- Tues, every other Wednesday, as part of a 24/7/365 coverage strategy Why Join Us?: Be part of a mission‑critical team supporting highly resilient data center operations Opportunity to work in a collaborative environment focused on safety, reliability, and continuous improvement Exposure to complex systems, incident management, and strategic facilities operations Professional growth through hands‑on experience, training development, and cross‑functional teamwork CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

Requirements

• 3+ years of data center experience preferred
• High school diploma or equivalent
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures
• Proven ability to work effectively in fast‑paced, high‑pressure environments and manage multiple deliverables
• Excellent communication, teamwork, organizational, and problem‑solving skills
• Ability to work different shifts within a 24/7/365 coverage strategy

Nice To Haves

• Proven track record of building strong relationships with internal stakeholders, vendors, or customers
• Proficiency with Microsoft Office Suite and project management software
• Multilingual capabilities
• Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred.

Responsibilities

• Support strategic facilities operations and assist management with rollout and adoption of standard tools, processes, and systems
• Participate in a 24/7/365 monitoring and incident response team, supporting operational aspects of incident management
• Assist in incident investigations and MARC‑led Root Cause Analysis using structured problem‑solving techniques
• Identify opportunities to improve quality, customer service, and cost performance, and assist with execution of approved initiatives
• Develop, support, and help deliver training programs, including BMS/EPMS training, utilization validation, and report/trend generation
• Prepare reports and presentations for senior management while managing multiple projects and competing priorities under pressure

Benefits

• Be part of a mission‑critical team supporting highly resilient data center operations
• Opportunity to work in a collaborative environment focused on safety, reliability, and continuous improvement
• Exposure to complex systems, incident management, and strategic facilities operations
• Professional growth through hands‑on experience, training development, and cross‑functional teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED