Monitoring Center Agent
About The Position
We know you have a lot of options for work these days, so we won’t waste your time. Our only mission is to protect people, their homes, and businesses, with electronic security systems and 24-7 monitoring. We have been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here. All shifts may be available. Please visit https://www.americanalarm.com/company/careers [https://www.americanalarm.com/company/careers] for more information. Sign-On Bonus $5,000 full time hires Hybrid schedule available Prior security alarm monitoring experience is not required, because we have a robust paid training program In this role you will work in our 24-7 Alarm Monitoring Center in Arlington, and eventually some days remote from home (post training) handling both routine signals and priority alarms. You will reach out to property owners or dispatch police and firefighters when needed. You will provide direct customer service, including technical assistance to help customers troubleshoot issues. We monitor security systems, fire alarms, medical alert systems, video surveillance and other networked systems for homes and businesses across New England. If you want to feel good about your job, because you help people in your community stay safe, every day, then please contact us The expected salary range for this position is [$18.50 – $25.00] per hour. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity. We are committed to pay equity and transparency in our hiring practices.
Responsibilities
- handling both routine signals and priority alarms
- reach out to property owners or dispatch police and firefighters when needed
- provide direct customer service, including technical assistance to help customers troubleshoot issues
Benefits
- Generous Vacation and Personal Time
- Company Paid Holidays
- Employee Assistance Program
- Medical, Dental Vision
- Wellness Lifestyle Benefits
- 401(k) with Company Match
- Tuition Assistance Program
- Real Estate and Computer Purchase Loans
- Company Paid Short-Term Disability
- Voluntary Benefits Discounts
- Multiple Employee Discount Programs
- DCU Credit Union Membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
