Mortgage & Commercial Collector

Blaze Credit Union • Saint Paul, MN

2d • $25 - $30

About The Position

Role: Mortgage & Commercial Collector carries out all collection activities for the credit union to minimize delinquency.

Requirements

• High School degree or equivalent
• One to three (1-3) years’ experience within mortgage and commercial collections
• Advanced knowledge of collections best practices, procedures, and regulations
• Strong verbal and written communication skills and well organized
• Proficiency in Microsoft Office and collection software
• Able to perform basic mathematical calculations
• Strong teamwork skills
• Ability to proactively respond to members and employee to problem solve based on guidelines; written communications are based on templates but can be modified
• Ability to sit and stand; answer calls; operate computer and office equipment; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Responsibilities

• Maintain detailed, accurate record and notes of all collection actions within collections software
• Prioritizes and manages multiple demands
• Responsible for all mortgage and commercial collection activities for the credit union
• Responds to all member and employee questions regarding collection accounts and items
• Works to collect on all delinquent loans and accounts
• Works with members to offer suggestions and/or appropriate future options and processes
• Obtains payment agreements for all past due loans and accounts
• Handle bankruptcy filings which may include working with legal counsel and processing/recording trustee payments
• Arranges for foreclosure or repossession actions and other legal action as required
• Assists in preparing the monthly loss mitigation report
• Keeps updated on all related federal and state collection, foreclosure, repossession and bankruptcy laws
• Evaluates present collection methods and offers suggestions to improve efficiencies
• Backup CPI process for mortgage and commercial loans
• Prepares loss mitigation and modification documentation
• Maintains timely and regular attendance to meet department and member needs
• Models Blaze GPS core values and service expectations
• Meets scorecard performance goals
• Adheres to all current and/or future policies, procedures, and guidelines
• Assumes all duties as assigned by management
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Benefits

• low-cost medical (as low as $20 a paycheck)
• dental insurance
• vision insurance
• quarterly bonuses
• generous vacation and sick time hours
• paid leave options
• up to 6% 401k contribution
• and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees