1st Mortgage Servicer

MIDFLORIDA Credit Union • Lakeland, FL

37d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places to Work." MIDFLORIDA offers a positive team culture, an open-door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us in our mission to improve the financial well-being of our members!
Mortgage Loan Servicers perform the following functions:
• Review, research, and resolution of general servicing questions from members or other MIDFLORIDA departments.
• General servicing questions and tasks will include, but are not limited to, loan history, payment reversals, escrow balance payments, escrow analysis changes,
booking of mortgage loans, insurance questions and other mortgage related topics.
• Reviewing, researching, and resolving General Ledger reconciliation issues.
• Updating flood insurance records, hazard insurance, and property taxes on a weekly basis for new and paid-in-full loans.
• Cross-training with all department functions as assigned.
• Professional and efficient communications with all departments promoting synergy.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned

Requirements

• Excellent service, communication, and organizational skills
• Thorough understanding of Federal and State mortgage regulations
• High School Diploma or equivalent is required
• Demonstrate intermediate to advanced proficiency in Excel
• Accounting knowledge

Responsibilities

• Review, research, and resolution of general servicing questions from members or other MIDFLORIDA departments.
• General servicing questions and tasks will include, but are not limited to, loan history, payment reversals, escrow balance payments, escrow analysis changes, booking of mortgage loans, insurance questions and other mortgage related topics.
• Reviewing, researching, and resolving General Ledger reconciliation issues.
• Updating flood insurance records, hazard insurance, and property taxes on a weekly basis for new and paid-in-full loans.
• Cross-training with all department functions as assigned.
• Professional and efficient communications with all departments promoting synergy.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned

Benefits

• Stability
• Opportunity for growth
• Paid time off and Paid Holidays
• Tuition assistance after 6 months of service
• 401K Plan with Employer Matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED