FT Mortgage Processor

First Security Bank•Cabot, AR

16h•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Mortgage Processor! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply! In this role, you will provide support to borrowers and the mortgage operations team by ordering and collecting third-party documentation necessary for the mortgage loan process. This position requires on-site work.

Requirements

Must be at least 18 years of age.
High School Diploma or GED required
2+ years of mortgage processing experience with a strong understanding of all phases of loan processing in secondary market mortgage lending required.
Proficiency with Encompass or a comparable LOS system, Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required
Commitment to demonstrating Core 5 values with customers and coworkers.
Possess sufficient mobility to work in a standard office setting.
Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching.
The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
The employee must occasionally lift and move up to 10 pounds.
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.
The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations.
The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers.
The position also requires the ability to read and interpret documents and draft routine written communications.

Nice To Haves

Additional banking experience preferred.

Responsibilities

Adhere to all department and company policies and procedures and follow applicable banking regulations.
Communicate professionally with borrowers and relevant third parties to obtain the documents needed for ordering and retrieving required records.
Serve as the primary contact for ordering, fulfilling, and evaluating third-party documents, including appraisals, title work, payoffs, insurance, flood certifications, HOA documents, and employment verifications.
Provide proactive status updates to internal and external parties and promptly escalate delays or issues affecting third-party documentation.
Ensure all daily, weekly, and monthly internal tasks, including ordering, retrieving, reviewing documents, and updating systems, are completed accurately and on time.
Evaluate underwriting requirements to ensure documents meet required specifications.
Receive, scan, upload, and accurately file documents in the Loan Origination System while maintaining organized and complete customer records.
Collaborate effectively with cross-functional team members to ensure assigned loans are processed accurately and in a timely manner, in compliance with established policies and procedures and all applicable state and federal regulations.
Act as a liaison between the loan processor, senior loan officer/mortgage loan originator, underwriter, mortgage lender or mortgage banker, and realtors on behalf of the applicant as needed to ensure a successful loan transaction.
Meet deadlines and quality standards.
Demonstrate responsibility for multifaceted direction and planning.
Protect all customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
Perform additional duties as assigned by management.