Mortgage Servicing Specialist

Affinity Plus Federal Credit Union•Roseville, MN

9h•$20 - $25•Hybrid

About The Position

A Mortgage Servicing Specialist supports the servicing of mortgage loans. This role is responsible for maintaining first mortgages when it comes to escrow accounts, mortgage payments, mortgage satisfactions/subordinations, PMI, loan modifications, and answering member inquires.

Requirements

2+ years of general banking experience.
Strong analytical and decision-making skills required with a high degree of accuracy
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Working knowledge of Microsoft Office (Word, Outlook and Excel) and ability to learn new software

Nice To Haves

Real Estate Experience preferred

Responsibilities

Answer and resolve member questions and concerns regarding the servicing of mortgage loans in terms of billing statements, escrow questions (tax, insurance, escrow analysis), misapplied payments, and other servicing functions
Process member requests for payment histories, amortization schedules, payoffs, and with documentation requests related to mortgage loans
Process incoming subordination requests in accordance with credit union policies
Process Security Instrument Release documents (e.g. Mortgage Satisfaction, Payoff Statements) in compliance with state specific guidelines
Review finalized loans for accuracy with payment due dates and amounts, escrow account set up, PMI, Flood and Homeowners insurance
Analyze loan documentation for partial releases, subordinations, and easements
Provide reporting and assistance on daily, weekly, monthly, and yearly investor reporting and remitting
Assist with investor edits for monthly MPI reconciliation
Reporting daily PMI removal to investors and PMI companies
Oversee automatic transfer of daily report bundles from FICS to Epysis
Assist Portfolio Analyst with various tasks surrounding the sale of first mortgages to the secondary market and investors
Other duties as assigned

Benefits

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay.
In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options.
Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%.
Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

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