Move Coordinator (Commercial)

Armstrong•Madison, MS

20h

About The Position

The Armstrong Company, a nationally recognized leader in corporate household/commercial goods relocation has an immediate opening for a full-time Commercial Move Coordinator. We are seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of agents.

Requirements

High school education or GED minimum.
Three (3) years of experience in a business setting.
Superior customer service skills.
Excellent communication skills (verbal and written).
Experience with Microsoft Office Suite – Outlook, Word, Excel.
Excellent interpersonal skills; handle situations with internal and external customers as necessary
Ability to work under deadlines and specific time frames.
Strong attention to detail with excellent organizational skills.
Strong work ethic and ability to multitask.

Nice To Haves

Associate/bachelor’s degree preferred.

Responsibilities

Accept and process move initiations from clients.
Source appropriate partner van line agencies to support our customers’ move.
Update computer tracking systems with notes regarding changes and communications.
Complete all administrative procedures related to client moves.
Constant communication with the warehouse on in & out activity.
Constant communication with drivers for ETA’s and questions.
Schedule third party services, such as transportation, rigging or electrical.
Create files.
Prepare quotes and cost recaps.
Prepares invoices for customer.
Ensures billings and receivables are correctly processed in a timely manner.
Addresses and corrects any discrepancies in accounts or billings.
Tracks aging reports and follows up with customers regarding payments.
Any other duties as assigned by Manager.