Moving Help Team Leader

U-Haul • Phoenix, AZ

4d • $18 • Onsite

About The Position

Join our team at Moving Help and play a key role in shaping the future of our Customer Service operations! We’re looking for a passionate, proactive leader who excels in fast-paced environments, solves real-time challenges, and collaborates across teams to drive continuous improvement. If you love turning problems into opportunities, this is the role for you.

Requirements

• Strong ability to guide and support a team in real time across phone, chat, and email channels.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• Ability to thrive in a fast-paced environment and remain steady in high-pressure situations.
• A proactive mindset with a passion for identifying solutions and driving improvements.
• Previous customer service or operational support experience preferred.

Nice To Haves

• 2+ years of customer service experience
• Experience with inbound/outbound calls
• Experience responding to and sending customer emails
• Chat support experience
• Proficiency with Excel and Word

Responsibilities

• Lead and support a team of agents as they assist customers via phone, chat, and email.
• Guide agents in troubleshooting and determining the best outcomes for customers.
• Promote a culture of continuous improvement, innovation, and collaboration.
• Report, document, and escalate bugs, issues, and concerns to management in a timely manner.
• Handle inbound and outbound customer service calls, including disputes and escalated concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed