MRO Sales Manager

Hartzell Propeller•Piqua, OH

11h

About The Position

Hartzell Propeller Inc. is a world-class engineering and manufacturing company offering the broadest range of propeller systems in the aviation industry. Hartzell designs, develops, tests, manufactures, and supports constant-speed aluminum and composite propeller systems across general aviation, business aviation, and military platforms. Founded on the principle of “Built on Honor,” Hartzell traces its heritage back to 1914, with the first Hartzell propeller manufactured in 1917 following a relationship between Orville Wright and Robert Hartzell. Integrity, technical excellence, and long-term customer trust remain foundational to the company’s success. Description: Hartzell is seeking a results-driven MRO Sales Manager to support the continued growth of its company-owned MRO network. This role is territory-based and responsible for driving overhaul, repair, exchange, and used serviceable material (USM) activity into the appropriate Hartzell-owned repair stations based on geographic and capability alignment. The MRO Sales Manager serves as the primary field sales contact for assigned operators, MRO partners, and regional accounts. This position focuses on developing new business, strengthening existing customer relationships, and ensuring customer opportunities are properly routed to the optimal Hartzell facility to maximize service performance, turnaround time, and customer satisfaction.

Requirements

Bachelor’s degree required (technical field preferred).
Minimum 5+ years of sales experience, preferably in technical, aerospace, or MRO environments.
Experience supporting regional or territory-based sales models strongly preferred.
Ability to sell highly engineered products and services
Strong customer-facing and relationship management skills
Financial acumen related to pricing, margins, and cost drivers
Demonstrated mechanical aptitude
Time and territory management skills
Proficiency with Microsoft Office; experience with ERP/CRM systems a plus
Strong written and verbal communication skills
Customer Focus – Builds trust through responsiveness and follow-through
Territory Ownership – Acts with accountability for assigned region
Collaboration – Works effectively across internal teams
Initiative – Proactively identifies and pursues opportunities
Energy & Drive – Maintains consistent activity and momentum

Responsibilities

Territory Business Development
Develop and execute a territory sales strategy aligned with the capabilities, capacity, and geographic footprint of Hartzell’s company-owned MRO network.
Identify, pursue, and convert new MRO service opportunities within assigned territory.
Drive overhaul, repair, exchange, and USM business into the most appropriate Hartzell-owned shop based on location, product, and workload.
Account & Regional Sales Management
Manage a portfolio of operators, MROs, and regional customers within assigned territory.
Actively prospect new customers while expanding share of wallet with existing accounts.
Coordinate quoting, induction planning, and service execution in close collaboration with internal sales, support, materials, and operations teams.
Used Serviceable Material (USM) Support
Identify and route USM opportunities that support overhaul, exchange, and turnaround activity.
Partner with materials and operations teams to optimize inventory utilization and service efficiency.
Maintain awareness of regional market pricing, availability, and competitive dynamics within the territory.
Customer & MRO Partner Engagement
Build and maintain strong working relationships with regional operators, service centers, and channel partners.
Serve as the primary commercial point of contact for assigned accounts.
Ensure customer expectations are clearly communicated, aligned, and met throughout the service process.
Trade Shows & Regional Events
Represent Hartzell at regional trade shows, customer events, and industry events.
Leverage events to generate new leads, strengthen existing relationships, and gather competitive intelligence.
Provide structured post-event feedback and market insights to leadership following regional events.
Internal Coordination & Execution
Collaborate cross-functionally with materials, operations, engineering, and account service teams to ensure successful opportunity execution.
Ensure opportunities are properly qualified, quoted, and effectively transitioned into the service process.
Support continuous improvement efforts related to sales processes and customer experience.
Market Intelligence & Reporting
Monitor regional market trends, competitor activity, and customer demand patterns.
Maintain accurate CRM records, pipeline visibility, and sales forecasts.
Provide regular updates to leadership on territory performance, opportunity pipeline, and risks.