MSC Member Service Representative

Canyon View Credit Union•West Jordan, UT

15h•$19•Hybrid

About The Position

The person in this position will answer calls from members concerning all aspects of business with the Credit Union, posting all mailed deposits/payments to members' accounts. Also, every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world class service.

Requirements

One month to twelve months of similar or related experience.
Must have High School diploma or equivalent G.E.D.
Must have excellent communication skills.
Proficient with standard office business machinery and software.
Working knowledge of Microsoft Word/Excel/Outlook.
Demonstrated ability to plan and organize your own work activities; analyze and disseminate numerical data; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems.
Must possess excellent interpersonal and communication skills, courtesy, tact, and diplomacy. Work involves much phone contact with others for purposes of providing service and building relationships.
Must be able to manage the pressures associated with customer service issues.
Able to prioritize numerous tasks with great attention to detail and demonstrate sound and prudent decision making, ethics, and professionalism.

Nice To Haves

Bilingual in Spanish is a plus, but not required.

Responsibilities

Answers phone calls from members providing accurate information as requested.
Offers solutions and members' financial needs
Uses name during transactions and member interactions.
Meets the metrics of the position.
Participates in the Step Up Program.
Responsible for posting transactions into members accounts accurately and in a timely manner.
Handles duties regarding Bill Payer, Online Banking and Visa Cards.
Sorting Credit Union mail.
Other duties as assigned.
Understands the Bank Secrecy Act and how it is applied.