NerdsToGo MSP Associate
About The Position
You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor. In this role you’ll be a key technician for our MSP (Managed Service Provider) sector of our business. You’ll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You’ll also act as their remote helpdesk and occasional on-site technician helping resolve all IT questions and issues.
Requirements
- 2 years minimum experience providing technical support
- Professional, high energy, customer-oriented work ethic
- Office suite; Word, Excel, & PowerPoint & Outlook
- In depth knowledge of Windows OS (Win 7, 8, 10, 11)
- Mac and Apple experience
- Strong knowledge of PC troubleshooting and repair
- PC imaging and configuration
- Routers, TCP/IP, WAPs, Wireless, and other networking devices
- Proficiency with peer-to-peer and client/server network configuration and troubleshooting
- Spyware / adware removal tools / antivirus programs
- Teaching with patience and to those with less knowledge on a complex subject
- Valid driver’s license and clean driving record
Responsibilities
- Navigate conflict and empathize when a customer is frustrated with their technology
- Maintain a positive professional attitude with all customers at all times
- Provide excellent white glove service with every interaction
- Respond with urgency to needs of our small business clients
- Follow up and follow through with key points and updates when we are resolving a more complex issue
- Act on behalf of the client’s business when troubleshooting third party software issues
- Assist with MSP marketing efforts and secure new clients
- Daily management of 10+ small business client needs
- Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs
- PC Hardware and software fault isolation and repair
- Perform data recovery and loss prevention
- Upgrade and install software
- Manage virus protection and Spyware/Adware removal
- Enhance security solutions for home and small business technology
- Perform Network installation and maintenance (wired, wireless, LAN, WAN)
- Deliver one-on-one training
- Manage a daily workload of service tickets
Benefits
- Unlimited coffee and snacks
- Training assistance to grow your technical and soft skills
- Competitive benefits including health insurance, vacation, paid holidays, commission opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
