MSP Level 2 Technician

TeamLogic IT, Gainesville, FL • FL

136d

About The Position

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions for small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Requirements

• Minimum of 3-5 years in an MSP or similar IT support role.
• A degree in IT, Computer Science, or related field is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as Azure and Hyper-V.
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA or Zendesk.
• In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
• Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
• Strong ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
• Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.

Nice To Haves

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
• Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.).
• Proficiency in using documentation tools and platforms (e.g., Egnyte, IT Glue, SharePoint).

Responsibilities

• Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
• Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
• Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
• Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
• Create and maintain detailed documentation of client systems, configurations, and support activities.
• Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
• Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.

Benefits

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Company parties
• Paid time off
• Training & development
• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees