Multi-Unit General Manager

Global Partners LP • Pittsfield, MA

10d

About The Position

The Multi Unit General Manager (MUGM) is responsible for leading the overall management of 2-3 C-Stores in a designated area to include: recruiting, hiring, onboarding, training, team development and performance, managing sales, profit, P&L and ensuring teams are delivering great guest service. The MUGM is responsible for executing at a high level on Company standards and procedures to include: merchandising; food service programs, inventory management; operating costs and loss control management and store appearance. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. Job Description: Additional Job Description: Manage daily operations across multiple locations, ensuring adherence to company policies and procedures, visiting each store minimum twice a week Select, develop, and lead a highly engaged team Provide direct supervision, coaching, and development opportunities to store managers and staff Exemplifies a strong commitment to hospitality by creating a welcoming, responsive, and personalized experience for every guest Ensuring all guest interactions are handled with professionalism and care Respond to guests concerns or inquiries and solicit feedback to consistently meet guest expectations Maximize store profitability by managing controllable expenses, optimizing revenue streams, and analyzing income statements to ensure financial goals are met Appropriate staffing to meet the demands of a 24/7 business. Oversee the effective training of all associates to perform their jobs safely and effectively Candidates must embody a hospitality-first approach, strong interpersonal and communication skills with a focus on active listening, patience, and problem solving Ensure conditions across stores meet or exceed standards for safety, service, and operational efficiency Adhere to all federal and local laws and company policies Build relationships with community partners to connect stores with their communities and leverage organizational resources effectively Superior relationship-building skills with guests and associates Detail-oriented with excellent organizational skills Ability to direct others and prioritize tasks Proven self-starter with demonstrated decision-making abilities. Ability to analyze trends and apply a systems thinking approach to complex issues Capability to handle multiple projects simultaneously and independently Education: High School Diploma or Equivalent Leadership experience in a fast-paced retail, food service, or fuel environment Experience in selecting, training, and managing staff Proficiency in labor allocation, sales building, scheduling, and managing expenses Experience coaching and developing team members through proper leadership skills • Must be able to perform physical behaviors such as standing, walking, handling, reaching, bending, crouching, kneeling, squatting, and stooping throughout a shift. • Must be able to lift and carry up to 25-50 lbs. Decision MakingAbility to work with little supervision Possess strong computer skills Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed Ability to communicate effectively with associates and guests Ability to count, read and write accurately to complete required paperwork Ability to operate and use all equipment necessary to operate the store Ability to work in a fast-paced environment Ability to lift/carry up to 25 pounds Ability to lift/carry up to 50 pounds on occasion Ability to freely access all area of the store including, selling floor, stock area, and register area Ability to reach, bend, twist, stoop, kneel and/or crouch and climb ladders/stairs during a shift Work in intermittent temperatures (i.e. cooler, outside, etc.,) Attention to detail Strong decision- making skills Strong financial management skills Must be available via phone after regular business hours, weekends and holidays High School Diploma/GED Must have reliable transportation and valid driver’s license Must have two (2) or more years of supervisory management experience, gasoline industry and food service experience preferred Multi-unit experience preferred High School Diploma High School Diploma/GED

Requirements

• Candidates must embody a hospitality-first approach, strong interpersonal and communication skills with a focus on active listening, patience, and problem solving
• Superior relationship-building skills with guests and associates
• Detail-oriented with excellent organizational skills
• Ability to direct others and prioritize tasks
• Proven self-starter with demonstrated decision-making abilities.
• Ability to analyze trends and apply a systems thinking approach to complex issues
• Capability to handle multiple projects simultaneously and independently
• High School Diploma or Equivalent
• Leadership experience in a fast-paced retail, food service, or fuel environment
• Experience in selecting, training, and managing staff
• Proficiency in labor allocation, sales building, scheduling, and managing expenses
• Experience coaching and developing team members through proper leadership skills
• Must be able to perform physical behaviors such as standing, walking, handling, reaching, bending, crouching, kneeling, squatting, and stooping throughout a shift.
• Must be able to lift and carry up to 25-50 lbs.
• Ability to work with little supervision
• Possess strong computer skills
• Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed
• Ability to communicate effectively with associates and guests
• Ability to count, read and write accurately to complete required paperwork
• Ability to operate and use all equipment necessary to operate the store
• Ability to work in a fast-paced environment
• Ability to lift/carry up to 25 pounds
• Ability to lift/carry up to 50 pounds on occasion
• Ability to freely access all area of the store including, selling floor, stock area, and register area
• Ability to reach, bend, twist, stoop, kneel and/or crouch and climb ladders/stairs during a shift
• Work in intermittent temperatures (i.e. cooler, outside, etc.,)
• Attention to detail
• Strong decision- making skills
• Strong financial management skills
• Must be available via phone after regular business hours, weekends and holidays
• High School Diploma/GED
• Must have reliable transportation and valid driver’s license
• Must have two (2) or more years of supervisory management experience, gasoline industry and food service experience preferred
• High School Diploma
• High School Diploma/GED

Nice To Haves

• Multi-unit experience preferred

Responsibilities

• Manage daily operations across multiple locations, ensuring adherence to company policies and procedures, visiting each store minimum twice a week
• Select, develop, and lead a highly engaged team
• Provide direct supervision, coaching, and development opportunities to store managers and staff
• Exemplifies a strong commitment to hospitality by creating a welcoming, responsive, and personalized experience for every guest
• Ensuring all guest interactions are handled with professionalism and care
• Respond to guests concerns or inquiries and solicit feedback to consistently meet guest expectations
• Maximize store profitability by managing controllable expenses, optimizing revenue streams, and analyzing income statements to ensure financial goals are met
• Appropriate staffing to meet the demands of a 24/7 business.
• Oversee the effective training of all associates to perform their jobs safely and effectively
• Ensure conditions across stores meet or exceed standards for safety, service, and operational efficiency
• Adhere to all federal and local laws and company policies
• Build relationships with community partners to connect stores with their communities and leverage organizational resources effectively

Benefits

• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED