MV Title Consultant I

State of Oklahoma

1d • $43,680 • Onsite

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Specialist The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions. The Level II is an advanced level position where employees are responsible for performing various routine duties related to MV functions. The Level III is a subject-matter-expert position where employees are responsible for performing various routine duties related to MV functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Level I – Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records.
• Level I – Ability is required to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.
• Level II – Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records; and of tax laws relating to motor vehicles, boats, and motors.
• Level II – Ability is required to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.
• Level III/Lead – Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records; and of tax laws relating to motor vehicles, boats and motors.
• Level III/Lead – Ability is required to read, comprehend and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to dispose problem applications.
• Level I An Associate’s Degree in any field OR two (2) years of experience in a related field, OR equivalent combination of education and experience
• Level II An Associate’s Degree in any field, plus one (1) year of experience in a related field OR three (3) years of experience in a closely related field, OR equivalent combination of education and experience
• Level III An Associate’s Degree in any field, plus two (2) years of experience in a related field OR four (4) years of experience in a closely related field, OR equivalent combination of education and experience
• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position may require occasional travel.
• The employee must be willing and able to perform all job-related travel.

Responsibilities

• Responds to questions and inquiries via telephone, email, or in-person from SOK customers and/or Licensed Operators (LO’s).
• Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.
• Receives and verifies court order requests from customers and LO’s, research through NCIC and write up instructions.
• Processes all title corrections that require payment.
• Reviews documents and writes up title instructions for transactions that need to be completed with inventory for the processing section.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Answers general question through Teams for the SOK phone bank and MV team.
• Provides backup coverage for the store at SOk HQ when necessary, including VIN inspections.
• Level II/III – Assists in projects as assigned.
• Other duties as assigned.

Benefits

• The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life, and disability insurance plans.
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree