MyBenefits Champion

Hub International Insurance•San Diego, CA

1d•$25 - $30

About The Position

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. We are the perfect fit if you: are seeking a progressive work environment at a rapidly growing organization have a desire to help others protect their future have an entrepreneurial spirit and are challenged by the opportunity to grow the business are focused on learning and development to enhance your industry knowledge and expertise are a self-starter willing to invest time and energy to learn the technical aspects of our business believe in integrity and building success by developing relationships with others SUMMARY: In the MyBenefits Champion role, the successful candidate will work in a call center environment providing benefits administration and customer support services via telephone and email. Successful candidate will act as a benefit advocate for our clients and help resolve employee benefit issues, as well as educate our clients on how to better utilize their health and insurance benefit plans by performing the following duties.

Requirements

3+ years of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience.
Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.
Demonstrated proficiency in Microsoft Word and have the ability to develop basic Excel spreadsheets.

Nice To Haves

Bachelor’s degree is preferred.
Benefits administration experience or experience working for an insurance carrier is strongly preferred.
Demonstrated customer service skills
Bilingual Spanish/English is preferred

Responsibilities

Communicates with employers, employees, and insurance carriers to resolve benefit issues.
Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.
Works with team and supervisor to resolve complicated and escalated issues.
Works with a high volume of emails and calls.
Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.
Prioritizes problems and works through priorities.