MyChart Help Desk Analyst - Associate
About The Position
Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville, KY Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers by performing question/problem diagnosis and guiding users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using current service desk software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities
Requirements
- Minimum of an associate degree
- One year of direct experience in a technology or customer service support role in lieu of a degree
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
