National Accounts Coordinator
About The Position
POSITION SUMMARY: The National Accounts Coordinator provides support to our National Account Specialists, retail customers, and internal customers. The National Accounts Coordinator prepares purchase orders, submits billing, and create service routes in support of our retail customers. PRINCIPAL RESPONSIBILITIES: Prepares purchase orders and work orders for intercompany and customer requested supplies and services. Works closely with National Account Specialists to respond to and service retail customers. Research and resolve concerns and questions for retail technician and customer calls. Assists other departments and divisions with customer needs. Uses software to build service routes for retail technicians. Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting. Participate in on-call support for customers and technicians. Review and submit billing in support of retail customers. Performs other related duties as assigned. QUALIFICATIONS: Previous customer service experience. Knowledge of waste industry. Ability to work within a team environment and handle multiple tasks. MINIMUM REQUIREMENTS: Experience in a high volume or large corporate environment. Excellent communication and problem solving skills. Strong computer, MS Excel, and phone skills required.
Requirements
- Previous customer service experience.
- Knowledge of waste industry.
- Ability to work within a team environment and handle multiple tasks.
- Experience in a high volume or large corporate environment.
- Excellent communication and problem solving skills.
- Strong computer, MS Excel, and phone skills required.
Responsibilities
- Prepares purchase orders and work orders for intercompany and customer requested supplies and services.
- Works closely with National Account Specialists to respond to and service retail customers.
- Research and resolve concerns and questions for retail technician and customer calls.
- Assists other departments and divisions with customer needs.
- Uses software to build service routes for retail technicians.
- Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting.
- Participate in on-call support for customers and technicians.
- Review and submit billing in support of retail customers.
- Performs other related duties as assigned.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
