National Chains Program Manager

Sally Beauty Holdings•Plano, TX

9d•Hybrid

About The Position

National Chains Program Manager – Sports Clips | USA-(insert job code)/ Select Exempt (Hybrid in Plano) Responsibilities PROGRAM GOVERNANCE & INTEGRATION Serve as the centralized integration point across cross-functional teams supporting national chain accounts Establish and maintain structured engagement cadence and accountability frameworks Define and document roles, ownership, and escalation pathways Ensure alignment between field execution and corporate commitments GRAND OPENING (GO) CONTROL TOWER Own GO master calendar and forecasting visibility Establish and monitor SLAs for GO order processing and coordination Facilitate cross-functional readiness reviews Identify and proactively mitigate launch risks Provide status reporting to internal and external stakeholders MERCHANDISING & PRODUCT LAUNCH COORDINATION Align National Account priorities with Merchandising and Supply Chain Maintain forward-looking New Product Introduction (NPI) visibility Monitor sundries, equipment, and inventory risk watchlists Coordinate substitution planning when required Ensure consistent communication across stakeholders EXECUTIVE REPORTING & VISIBILITY Develop and maintain executive-level dashboards for key national accounts Track engagement cadence adherence Monitor GO turnaround metrics and service performance indicators Provide quarterly business summaries and performance updates Identify systemic risks and recommend mitigation strategies CRM & DATA GOVERNANCE Partner with Field Sales to ensure data accuracy and contact integrity Establish standards for account documentation Lead bi-annual contact validation processes Improve transparency through disciplined system usage ESCALATION MANAGEMENT Serve as first-line integrator for cross-functional escalations Facilitate rapid issue resolution across internal teams Ensure accountability without overburdening field resources

Requirements

5–8+ years experience in national account management, program management, or cross-functional operations
Experience supporting multi-unit or franchise-based organizations preferred
Strong understanding of sales operations, supply chain, and merchandising workflows
Proven ability to influence across functions without direct authority
Executive-level communication and presentation skills
Strong organizational and process design and optimization
Ability to identify risk and mitigation

Nice To Haves

Experience supporting multi-unit or franchise-based organizations preferred

Responsibilities

Serve as the centralized integration point across cross-functional teams supporting national chain accounts
Establish and maintain structured engagement cadence and accountability frameworks
Define and document roles, ownership, and escalation pathways
Ensure alignment between field execution and corporate commitments
Own GO master calendar and forecasting visibility
Establish and monitor SLAs for GO order processing and coordination
Facilitate cross-functional readiness reviews
Identify and proactively mitigate launch risks
Provide status reporting to internal and external stakeholders
Align National Account priorities with Merchandising and Supply Chain
Maintain forward-looking New Product Introduction (NPI) visibility
Monitor sundries, equipment, and inventory risk watchlists
Coordinate substitution planning when required
Ensure consistent communication across stakeholders
Develop and maintain executive-level dashboards for key national accounts
Track engagement cadence adherence
Monitor GO turnaround metrics and service performance indicators
Provide quarterly business summaries and performance updates
Identify systemic risks and recommend mitigation strategies
Partner with Field Sales to ensure data accuracy and contact integrity
Establish standards for account documentation
Lead bi-annual contact validation processes
Improve transparency through disciplined system usage
Serve as first-line integrator for cross-functional escalations
Facilitate rapid issue resolution across internal teams
Ensure accountability without overburdening field resources