National Customer Support Specialist

National Cooperative Bank. N.A. • Hillsboro, OH

9d

About The Position

Act as primary liaison post-sale to ensure proper set up and training of all new and existing cash management/deposit clients. 100% Account opening and on-going account maintenance Complete setup and on-going maintenance of all cash management products and services Customer training Provide superior customer service support Assist with internal and external audit reviews Cross-train within the department in order to provide additional coverage as needed Support and assist team operations in projects and assignments

Requirements

• Degree in business or related field preferred
• Two years of retail/commercial banking experience with one year of customer service experience preferred.
• Cash management knowledge desired.
• Ability to multi task
• Must have excellent organizational skills.
• Knowledge of Microsoft Office required.
• Strong communication skills, both written and verbal
• Good communication and interpersonal skills.
• Ability to prioritize assignments.
• Must be able to work independently and coordinate effectively in a team environment.

Responsibilities

• Act as primary liaison post-sale to ensure proper set up and training of all new and existing cash management/deposit clients.
• Account opening and on-going account maintenance
• Complete setup and on-going maintenance of all cash management products and services
• Customer training
• Provide superior customer service support
• Assist with internal and external audit reviews
• Cross-train within the department in order to provide additional coverage as needed
• Support and assist team operations in projects and assignments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level