Negotiator

Enlyte•Irvine, CA

9d•$17 - $21•Remote

About The Position

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. This is a full-time, work-from-home position. This role may be performed remotely from anywhere in the United States. Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, mileage and travel reimbursement when applicable, Employee Assistance and Referral Program, and hands-on training with experienced negotiation and operations leaders. Join our high-energy negotiations team and help drive savings for our insurance carrier clients while supporting prompt payment to healthcare providers. As a Negotiator, you will serve as a liaison between medical providers and insurance carriers, selling our prompt-pay negotiation services over the phone and accurately processing bill information in a fast-paced, production environment. In this role, you will:

Requirements

Minimum Education: High school diploma or equivalent. Additional coursework or training in business, healthcare, insurance, or related fields is a plus.
Experience: 1–2 years of experience in sales, call center, or other high-volume, production-based environments preferred. Experience with data entry, data processing, or working in an insurance/medical billing setting is a plus.
Skills: Strong verbal communication and phone presence with the ability to confidently sell services to medical professionals. Ability to work efficiently in a fast-paced, production environment handling high call volumes (both inbound and outbound). Accurate and fast typing/data entry skills while talking on the phone. Strong attention to detail and comfort with repetitive tasks. Basic computer skills, including working within multiple systems and applications simultaneously.
Internet: Must have reliable high-speed internet to support voice and data applications in a remote work environment.

Responsibilities

Handle high-volume inbound and outbound calls (including to medical offices, billing departments, and other providers) to present and "sell" our prompt-pay program and secure appropriate discounts.
Accurately enter and update bill and provider data in our systems while speaking with providers, maintaining speed, accuracy, and minimal errors.
Review bills received electronically (EDI) from insurance carrier clients, verify key details, and determine next steps for negotiation and processing.
Clearly explain our prompt-pay offering, timelines, and terms to providers and billing contacts, addressing questions and overcoming objections in a professional, customer-focused manner.
Conduct research and basic skip tracing when bill or provider information is incomplete, including looking up NPI numbers, confirming provider locations, and identifying correct billing contacts or offices.
Work in a call center–style, production environment, managing a personal queue of bills and achieving established productivity and quality expectations (e.g., bills handled per hour, call volume).
Collaborate with team members, offshore vendor partners, and operations leadership to resolve issues, share information, and support department goals.
Follow established procedures and guidelines while adapting to updates in processes, systems, and client requirements.
Independently organize and prioritize daily workload to meet schedules, service levels, and production targets.
Complete other duties as assigned, which may include special projects, additional research, and supporting teammates during high-volume periods.