Network Administrator 2

Convergence Networks • Milwaukie, OR

108d

About The Position

The Network Administrator (NA) is responsible for end user support tickets, network maintenance & optimization, and managing both cloud and on-premise infrastructure. NA’s may be tasked with the configuration and deployment of networking gear (routers, switches, firewalls, etc.), as well as troubleshooting bespoke or one-off implementations of client infrastructure. The NA, along with all our positions, should have a strong focus on providing world class customer service, and ensuring that every interaction with clients is positive. This position operates at a very fast pace, and the NA must be comfortable handling high volumes of support tickets. Additionally, the NA serves as an escalation point for complex technical issues and critical incidents, and mentors junior technical staff to promote knowledge sharing and professional development.

Requirements

• Advanced proficiency with Windows and macOS desktop environments
• Deep expertise in Microsoft 365 and Exchange Online administration
• Strong hands-on experience with Azure, especially Entra ID and Intune for identity and device management
• Proficient in Windows Server administration, including MMC tools like Group Policy and Active Directory
• Skilled in VPN deployment, configuration, and troubleshooting across diverse environments
• Working knowledge of backup and disaster recovery solutions and methodologies
• Solid understanding of physical and logical networking concepts (e.g., TCP/IP, subnets, VLANs)
• Demonstrated ability to manage and support complex IT infrastructures across varied business verticals
• Familiar with MSP operations and value delivery in managed service models
• Excellent technical documentation, verbal/written communication, and incident response skills
• Proven ability to resolve high-impact issues under pressure and multitask effectively
• Self-motivated, with strong ownership, accountability, and follow-through
• Collaborative mindset with the capacity to work autonomously when needed
• High school diploma or equivalent
• 5+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment
• Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.)
• Previous experience providing both onsite and remote/phone support in a fast paced, high-volume environment

Nice To Haves

• Associate’s degree or higher in Information Technology
• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role
• Experience with ConnectWise, Ninja RMM, or other similar MSP tools and software
• Experience with Virtualization technology, including Azure, Hyper-V, and/or VMWare
• High level experience (subject matter expert preferred) in firewall management, with a focus on Meraki
• Knowledge and experience working with Microsoft 365, Microsoft Azure and other Cloud service offerings
• Relevant industry certifications – Network+, CCNA, AZ-900, AZ-104, AZ-500, MD-100+101, MS-100+101, MS-700 as examples
• Comfort working in a command-line environment
• Scripting experience – PowerShell, Bash, Python
• macOS experience
• Linux experience

Responsibilities

• Works primarily Monday–Friday, 8 AM–5 PM, averaging 40–45 hours weekly; may exceed 50 hours during major projects, emergencies, or high-priority tasks
• Participates in a regular after-hours on-call rotation, providing evening and weekend support
• Collaborates with vCIOs and Managed Services Team Leads to provide technical design input and security best practices for project planning and client infrastructure
• Performs other relevant duties as assigned

Benefits

• Awesome, inclusive corporate culture
• Salary based upon on what you bring to the table
• Shared group/health benefits plans, including a retirement plan
• Education and certification reimbursement
• Flexible schedule depending on personal circumstances
• Outstanding teammates
• Many teambuilding and company events throughout the year

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees