Network Carrier Coordinator I

Ryder Supply Chain SolutionsNew Albany, OH
3d$18 - $18Remote

About The Position

The Network Carrier Coordinator will manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

Requirements

  • Operations background (Logistics and/or Transportation)
  • Meets corporate competency model requirements
  • Organization skills
  • Ability to understand and follow work procedures
  • Communication skills (verbal and written)
  • Ability to build professional relationships
  • Practical Learning skills
  • One (1) year or more years related experience required

Nice To Haves

  • Bachelor's degree preferred

Responsibilities

  • Print delivery tickets for inbound trucks and fax them to Network Carriers
  • Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
  • Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
  • Manage the Open RA report (monthly)
  • Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
  • Respond to pending invoice questions from the Network Carrier Invoicing Team
  • Validate and update complete dates in iDirect for orders that have a scheduled date
  • Assist Operations Supervisor with building return trucks
  • Serve as backup for Operations Supervisor’s phone and email
  • Performs other duties as assigned.

Benefits

  • Medical, Dental, Vision Benefits start at 30 Days
  • 401 (K) Savings Plan with a company match
  • Discounted employee stock purchase options
  • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
  • All major holidays paid and Paid time off within your first year
  • Up to 12 weeks paid maternity leave
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