Network & Computer Support Technician

Turck Inc • Plymouth, MN

6h

About The Position

The Network & Computer Support Technician is responsible for troubleshooting and resolving a wide range of hardware, software, and general technology issues for users throughout the organization. The role also supports the Network Engineer with day‑to‑day network operations and assists with ongoing data‑center maintenance.

Requirements

• Currently pursuing a degree in a technology‑related field.
• MS Windows
• Lenovo Hardware
• Microsoft Office Applications
• Troubleshooting Skills
• Communication Skills

Responsibilities

• Serve as the primary point of contact for internal customers seeking assistance with Turck‑approved software.
• Develop proficiency with all software tools used at Turck and establish troubleshooting protocols for common issues.
• Escalate complex or unusual issues to other IT team members, software vendors, or external consultants as appropriate, and apply learnings from escalations to resolve similar issues independently in the future.
• Provide front‑line support for desktop hardware, working directly with internal customers.
• Perform maintenance and repairs on hardware including workstations, memory, hard drives, network components, and cabling.
• Escalate hardware issues when necessary to IT team members, vendors, or consultants, and utilize lessons learned to enhance future troubleshooting.
• Configure and deploy desktop computers according to management direction.
• Install devices, accessories, operating systems, and software as needed.
• Reconfigure systems based on organizational or user needs.
• Record and maintain accurate documentation of all service requests and resolutions.
• Collaborate with IT team members to ensure troubleshooting steps and resolutions are fully documented for future reference.
• Maintain up‑to‑date statistics regarding help‑desk activity and resolutions for review by the Director of Information Technology.
• Work closely with the Systems Administrator and IT Client Services Manager to develop, deploy, and maintain Turck’s data center environment.
• Maintain a high level of customer service and professionalism in all interactions.
• Meet or exceed established standards for response and resolution times on help‑desk requests.
• Provide help‑desk coverage during designated hours and as directed by the IT Client Services Manager.
• Perform additional responsibilities as assigned.

Benefits

• Premium Health & Dental Insurance - Above‑market employer contributions with competitive plan designs and an on-site healthcare clinician
• Company‑Paid Life Insurance - Coverage equal to 1.5× your annual salary
• Disability Protection - 100% short‑term disability coverage plus long‑term disability support
• Retirement Security - 401(k) with employer match and profit sharing
• Generous Time Off - PTO, paid holidays, and flexible scheduling to support work‑life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed