Network Customer Service Support 2
About The Position
Drive Excellence in Every Client Interaction Are you a problem-solving expert who thrives on turning challenges into solutions? Join our team as a Network Customer Service Support Specialist where you'll make a meaningful difference for our clients every day. Your Impact As a Network Customer Service Support Specialist, you'll be the critical connection between our clients and the solutions they need. You'll navigate complex systems, uncover root causes, and deliver clear, effective resolutions that strengthen client relationships and showcase our commitment to exceptional service. How You'll Make a Difference: Champion Client Success Serve as a trusted advisor for clients, providers, and partners seeking assistance Transform inquiries into opportunities to demonstrate our expertise and dedication Craft personalized, effective responses that address the heart of each request Build lasting relationships through your attentive and solution-focused approach Master Complex Problem Resolution Investigate multifaceted issues across various systems with detective-like precision Uncover root causes that others might miss through your analytical expertise Develop innovative solutions by connecting information across different platforms Coordinate with internal teams and external partners to implement comprehensive resolutions Lead Through Excellence Tackle escalated issues with confidence and creativity Anticipate potential challenges before they impact our clients Maintain service excellence through proactive monitoring and reporting What Sets You Up For Success Exceptional Communication Skills: Ability to translate complex technical information into clear, actionable solutions Analytical Problem-Solving: Talent for navigating multiple systems to uncover root causes and develop effective resolutions Client-Focused Mindset: Genuine commitment to understanding client needs and exceeding expectations Independent Initiative: Self-motivation to manage your workload while knowing when to collaborate or seek guidance Adaptability: Comfort with changing priorities and diverse challenges in a dynamic environment
Requirements
- High School diploma or equivlant.
- Experience in a fast-paced, production environment.
- Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
- Ability to write clearly and effectively when communicating with all parties.
- Exceptional Communication Skills: Ability to translate complex technical information into clear, actionable solutions
- Analytical Problem-Solving: Talent for navigating multiple systems to uncover root causes and develop effective resolutions
- Client-Focused Mindset: Genuine commitment to understanding client needs and exceeding expectations
- Independent Initiative: Self-motivation to manage your workload while knowing when to collaborate or seek guidance
- Adaptability: Comfort with changing priorities and diverse challenges in a dynamic environment
Responsibilities
- Serve as a trusted advisor for clients, providers, and partners seeking assistance
- Transform inquiries into opportunities to demonstrate our expertise and dedication
- Craft personalized, effective responses that address the heart of each request
- Build lasting relationships through your attentive and solution-focused approach
- Investigate multifaceted issues across various systems with detective-like precision
- Uncover root causes that others might miss through your analytical expertise
- Develop innovative solutions by connecting information across different platforms
- Coordinate with internal teams and external partners to implement comprehensive resolutions
- Tackle escalated issues with confidence and creativity
- Anticipate potential challenges before they impact our clients
- Maintain service excellence through proactive monitoring and reporting
Benefits
- We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.75 - $21.63 hourly, and will be based on a number of additional factors including skills, experience, and education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
