Network Development Manager – Referral Attorney Tier

PPLSI

1d•Remote

About The Position

LegalShield’s Referral Attorney network enables us to support members nationwide and handle legal matters beyond the scope of our Provider Firms. With thousands of attorneys covering conflicts of interest and niche specialties, this network is essential to our mission. The Network Development Manager for Referral Attorney Tier will grow and elevate this network. The Network Development Manager will identify, vet, onboard, and build relationships with high-quality attorneys—helping top performers advance to Provider Firm status, as appropriate. This role blends business development, compliance, and relationship management. Using data, you'll target gaps in coverage, recruit aligned attorneys, ensure they meet credentialing standards, and support their success. If you enjoy building networks, solving operational challenges, and working with attorneys passionate about accessible legal services, this position offers meaningful impact and autonomy. What makes this role unique is its mix of strategy and human connection. The Network Development Manager will recruit forward-thinking attorneys who embrace technology and efficiency, streamline credentialing processes through automation, and create scalable systems that support LegalShield’s growth. LegalShield has spent 50+ years advancing one mission: democratizing legal services. As we modernize and expand, we’re looking for someone who’s resourceful, thrives in ambiguity, improves processes, and acts decisively. If you’re driven to make legal access easier for millions, we’d love to talk.

Requirements

Bachelor’s degree in Business, Management, Communications, Legal Studies, or a related field is required.
8-12 years of experience in recruitment, relationship management, or business development, preferably within the legal sector
Strong analytical skills for leveraging data (NPS, utilization, geography) to identify network gaps and opportunities
Familiarity with the processes and tools used for attorney compliance, licensing verification, and credentialing (e.g., using state bar websites, legal communities, etc.)
Ability to conduct outreach and negotiate relationships with firms ranging in size from solos to larger firms
Excellent organizational skills and attention to detail for managing compliance processes
Comfort working independently while collaborating with cross-functional teams
Process improvement experience - demonstrated ability to identify inefficiencies and implement solutions
Relationship builder - you genuinely enjoy connecting with people and building trust
Data-curious - you like using metrics to spot patterns and opportunities
Mission-driven - you're excited about expanding access to legal services
Resourceful - you know how to find attorneys in hard-to-reach markets
Persuasive communicator - you can articulate value propositions effectively
Comfortable with ambiguity - you can work through unclear situations and create structure where none exists
Builder mentality - you see broken processes and want to fix them

Nice To Haves

Master’s degree (or equivalent) in Business, Organizational Leadership, or a related discipline is preferred.
Background in legal operations, law firm recruiting, or professional services talent acquisition
Understanding of legal ethics, professional responsibility, and malpractice insurance requirements
Experience with CRM or case management systems
Knowledge of geographic coverage gaps in legal services delivery
Familiarity with data analysis tools (Tableau, Excel, NPS platforms)

Responsibilities

Strategic Network Recruitment Actively search for and recruit new, forward-thinking attorneys to expand the Referral Network, particularly targeting geographical areas and practice areas where shortages exist
Identify attorneys outside the existing network through events, legal trade groups, your network, or using external tools like Google, Justia, and State Bar directories
Develop strategies to recruit mission-aligned attorneys willing to push the envelope on efficiency and technology (e.g., AI automation)
Communicate the benefits of joining the network
Referral Network Development Pipeline Cultivate relationships with existing referral attorneys, using data and performance metrics to identify potential candidates for promotion to Provider Firm status
Run reports to analyze referral attorney activity, including the types and volume of cases they handle, leveraging data points like NPS and Member Satisfaction (MSAT)
Create a clear pathway and advocate for high-performing referral attorneys to transition into Provider Firms
Attorney Quality and Customer Experience (Process Development/Modernization) Formalize and modernize credentialing standards and processes to ensure consistent professional competence across the network
Develop measurable customer-service and responsiveness benchmarks, or enhance those already in use (mostly NPS) to drive a high-quality client experience
Work closely with the manager of training and communication to develop and roll out training programs to strengthen “bedside-manner” skills - communication, empathy, clarity, and trust-building
Drive and measure adoption of training across the Referral Attorney network
Integrate and unify credentialing, service processes, and interpersonal excellence into a scalable, repeatable model
Referral Attorney Onboarding and Referrals Administration Own the process of onboarding new Referral Firms
Upon successful onboarding, support and champion the new Referral Attorney to help them succeed in the LegalShield referral network
Own the referral process internally at LegalShield, ensuring smooth handoffs between referral attorneys and Provider Firms, quality service delivery, and general member satisfaction
Referral Process Development and Improvement Participate in and, as appropriate, drive build vs buy decisions related to referral processes and technologies
Work closely with the VP of Lawyer Services to scope, on-board, and see successful implementation of referral processes in-house at LegalShield
Work closely with VP of Lawyer Services and others internally (e.g. legal and product) to integrate Referral Attorneys into any new business processes or entities as LegalShield explores new delivery models
Serve as primary owner/administrator of referral management tools
Monitor tool performance, user adoption, and identify opportunities for enhancement