About the position
Our Workplace Technology services across Network, Client, and Cloud Environments are pivotal in shaping and maintaining the technological infrastructure integral to the efficiency, security, and innovation of our corporate environment. The Corporate Network, Client Engineering, and Cloud Engineering teams work in concert to deliver best-in-class experiences. The Corporate Network team ensures robust and secure connectivity across the organization by overseeing the engineering roadmap and infrastructure requests for VPN, Wired, and Wireless LAN. The Client Engineering team manages endpoint roadmaps, including Azure Virtual Desktop, Windows 365, Windows Auto Pilot, JAMF Cloud, and JAMF Protect, while handling technical security requirements for desktop OS and browsers. The Cloud Engineering team drives the cloud solutions roadmap, covering the Microsoft 365 environment and services like Office 365 Hybrid Infrastructure and Microsoft Purview, focusing on data protection, governance solutions, and cloud application tooling. Together, these teams ensure a seamless and secure technological environment that enhances productivity and innovation.
Responsibilities
- Manage the intake process to evaluate incoming project requests for the applications you support by performing requirement elaboration, estimation and technical assessment.
- Maintain a product backlog, facilitate backlog grooming and drive prioritization.
- Understand User Experience, design thinking and its importance to product features and apply it to the user stories for user interface and components.
- Deeply understand the needs of the business in utilizing critical infrastructure.
- Work with CyberSecurity, Digital Enablement and Technology Support teams to define products scope and prioritization and be flexible to iterate/change per latest developments to meet deadlines.
- Collaborate with the Corporate Network team to oversee the engineering roadmap and infrastructure requests for VPN, Wired, and Wireless LAN, ensuring robust and secure connectivity across the organization.
- Partner with the Client Engineering team to manage endpoint roadmaps, including Azure Virtual Desktop, Windows 365, Windows Auto Pilot, JAMF Cloud, and JAMF Protect, while effectively handling technical security requirements for desktop OS and commonly used browsers.
- Work with the Cloud Engineering team to drive the cloud solutions roadmap, covering the Microsoft 365 environment and services like Office 365 Hybrid Infrastructure and Microsoft Purview, with a focus on data protection, governance solutions, and cloud application tooling.
- Break down product requirements into clear, thorough, and detailed user stories for complex features and product sets.
- Be the primary liaison between other business units, BU product managers, engineering, project managers, and other applicable groups to ensure flawless integration of new and existing feature sets.
- Evaluate new product opportunities, bring forward POC/proposals and influence to expand our product features and solution footprint.
- Participate in sprint planning, daily stand ups, product demos, test phases, retrospectives to ensure on time, high quality delivery.
- Work very closely with engineering teams to ensure technical specifications and final products meet business requirements.
- Derive insights from data and help drive decision making.
- Maintain release plans and publish release notes to stakeholders.
- Provide oversight to develop user guides, user training materials.
- Partner with engineering teams in providing product demos, user training and support for adoption of features and applications.
Requirements
- 4 years of work experience with a bachelor's degree or at least 2 years of work experience with an Advanced degree (e.g. Masters).
Nice-to-haves
- 10-12 years of work experience and a bachelor's degree or 8 years of work experience with an Advanced Degree (e.g. Masters).
- Strong product management and business transformation experience in deploying IT hardware and software.
- Experience building roadmaps and custom applications as a product manager.
- Functional knowledge of Cloud and On Prem operating environments, inclusive of dependent services required such as Networking infrastructure and MAC OS and Windows OS.
- Experience with data query and reporting tools such as SQL, Power BI.
- Strong knowledge of agile development practices (especially Scrum and / or Kanban), methodologies and tools (e.g. Jira, Jira Align, Rally) and CI/CD, DevOps.
- Six Sigma certification is desired.
- Exceptional collaboration and partnership skills with the ability to work independently in a global environment and drive consensus in cross-functional teams.
- Self-motivated, results driven, with the ability to quickly establish clear, well thought out action plans and drive deliverables to completion under tight deadlines.
- Fast learner on both technical side and business side.
- More than comfortable in an ambiguous matrixed organization.
- Strategic thinker who can balance big picture strategy with detailed, flawless execution.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
