Network Engineer III -Palo Alto Prism

CBTS

About The Position

The Network Engineer III –is a senior technical engineer responsible for the 24×7 operational support and optimization of enterprise solutions, including Palo Alto, Cisco, Fortinet, F5, and Aruba within a Managed Services (MS) environment. This role serves as a Tier‑3 escalation engineer, supporting complex customer environments across hybrid, cloud, and global networks, while maintaining strong multi‑vendor networking fundamentals and supporting adjacent platforms as required. The engineer directly influences customer satisfaction, service quality, and incident resolution outcomes, and collaborates closely with Managed Services Security, Managed Services Network, Engineering, Presales Architecture, Product, and Service Management teams.

Requirements

Prisma SASE (Core Focus)
Hands‑on expertise with: Prisma SD‑WAN Prisma Access
Strong understanding of: Cloud‑delivered security architectures SD‑WAN overlays, underlays, and service insertion models Traffic steering and policy enforcement
Advanced WAN and routing expertise: BGP (required) OSPF
Strong knowledge of: High availability and redundancy design QoS and application‑aware routing NAT and firewall concepts TCP/IP and dynamic routing protocols
Experience with one or more of the following (Prisma remains the primary focus): Fortinet Secure SD‑WAN / FortiSASE Cisco SD‑WAN, Meraki VMware VeloCloud Juniper Mist / SSR
Ability to translate architectures and concepts across vendors
7+ years of hands‑on network engineering experience.
Strong experience with configuration and support of: Routers, switches, firewalls, hubs, and WAN infrastructure
Experience with hardware and software firewalls: Palo Alto, Fortinet, Check Point
Proficiency with: Network monitoring and performance analysis tools Visio for detailed network diagrams
Palo Alto Networks Certified SD-WAN Engineer required.
Bachelor’s degree in a related field, or equivalent practical experience.

Nice To Haves

Prior experience in network design or sales engineering is a plus.
Familiarity with: Wireless technologies and site surveys Security intelligence sources (e.g., CERT, BugTraq)
Palo Alto Networks Certified Security Service Edge Engineer highly recommended.
Cisco certifications (CCNP or CCIE) highly recommended.

Responsibilities

Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for Prisma SASE.
Troubleshoot and resolve complex issues across: Prisma SD‑WAN control and data planes Prisma Access (Remote Networks, Mobile Users, Service Connections) GlobalProtect, IPsec, and cloud‑delivered firewalling
Lead high‑severity incident response, customer communications, and root cause analysis (RCA).
Act as a technical escalation point during major outages.
Lead support efforts of Palo Alto Prisma SASE architectures, including: Prisma SD‑WAN branch and hub designs Prisma Access for ZTNA, SWG, and FWaaS
Own the full service lifecycle: Customer onboarding Change management Platform upgrades and migrations Decommissioning
Validate and enforce: Security policies Routing and segmentation strategies High availability and resiliency standards
Support advanced routing implementations: BGP (required) including policy control, filtering, and failover OSPF
Enable and support hybrid and cloud connectivity: AWS (VPC, Transit Gateway) Azure (vNET, vWAN, ExpressRoute) Google Cloud Platform (VPC)
Ensure optimized traffic steering, SLA adherence, performance, and application visibility.
Support: Zero Trust Network Access (ZTNA) Secure Web Gateway (SWG) Cloud‑delivered firewall policies (FWaaS)
Integrate Prisma Access with: Identity providers (SAML, MFA) Remote and mobile user access models
Partner with security teams to align network enforcement with enterprise security posture.
Contribute to automation and standardization using: APIs, Python, Ansible, or Terraform (preferred)
Improve observability through: Prisma dashboards Monitoring platforms (e.g., LogicMonitor, SNMP, API‑based telemetry)
Develop and maintain: SOPs and operational runbooks Troubleshooting and escalation guides Service readiness documentation for new Prisma releases
Mentor Tier‑1 and Tier‑2 engineers.
Collaborate with Architecture, Product, and Service Management teams to evolve the Prisma SASE managed offering.