Network Engineer IV

CBTS

2d•Remote

About The Position

The Network Engineer IV – Fortinet/FortiSASE is a senior technical engineer and Fortinet subject‑matter expert responsible for the 24×7 operational support and optimization of enterprise FortiSASE and FortiGate Secure SD-WAN, within a Managed Services (MS) and Network‑as‑a‑Service (NaaS) environment. This role serves as a Tier‑3 escalation engineer, supporting complex customer environments across hybrid, cloud, and global networks, while maintaining strong multi‑vendor networking fundamentals and supporting adjacent SASE and SD‑WAN platforms as required. The engineer directly influences customer satisfaction, service quality, and incident resolution outcomes, and collaborates closely with Managed Services Security, Managed Services Network, Engineering, Presales Architecture, Product, and Service Management teams.

Requirements

Prisma SASE (Core Focus)
Hands‑on expertise with: FortiGate Secure SD-WAN FortiSASE
Strong understanding of: Cloud‑delivered security architectures SD‑WAN overlays, underlays, and service insertion models Traffic steering and policy enforcement
Networking Fundamentals
Advanced WAN and routing expertise: BGP (required) OSPF
Strong knowledge of: High availability and redundancy design QoS and application‑aware routing NAT and firewall concepts TCP/IP and dynamic routing protocols
Multi‑Vendor Networking Awareness
Experience with one or more of the following (Prisma remains the primary focus): Fortinet Secure SD‑WAN / FortiSASE Cisco SD‑WAN, Meraki Arista VeloCloud Juniper Mist / SSR
Ability to translate architectures and concepts across vendors
10+ years of hands‑on network engineering experience.
Strong experience with configuration and support of: Routers, switches, firewalls, hubs, and WAN infrastructure
Experience with hardware and software firewalls: Palo Alto, Fortinet, Check Point
Proficiency with: Network monitoring and performance analysis tools Visio for detailed network diagrams
Fortinet FCP-SASE required.

Nice To Haves

Prior experience in network design or sales engineering is a plus.
Familiarity with: Wireless technologies and site surveys Security intelligence sources (e.g., CERT, BugTraq)
Fortinet NSE 6-SASE or higher SASE track highly recommended.
Cisco certifications (CCNP or CCIE) highly recommended.

Responsibilities

Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for Fortinet network stack with a focus on Fortinet Secure SD-WAN and FortiSASE..
Troubleshoot and resolve complex issues across: FortiGate Secure SD-WAN control and data planes FortiSASE (ZTNA, SWG, FWaaS) IPsec/ SSL VPN, BGP, NAT, and firewall policy enforcement
Lead high‑severity incident response, customer communications, and root cause analysis (RCA).
Act as a technical escalation point during major outages.
Lead support Fortinet/FortiSASE architectures, including: Fortinet SD‑WAN branch and hub designs Fortigate/FortiSASE for ZTNA, SWG, and FWaaS
Own the full service lifecycle: Customer onboarding Change management Platform upgrades and migrations Decommissioning
Validate and enforce: Security policies Routing and segmentation strategies High availability and resiliency standards
Support advanced routing implementations: BGP (required) including policy control, filtering, and failover OSPF
Enable and support hybrid and cloud connectivity: AWS (VPC, Transit Gateway) Azure (vNET, vWAN, ExpressRoute) Google Cloud Platform (VPC)
Ensure optimized traffic steering, SLA adherence, performance, and application visibility.
Support: Zero Trust Network Access (ZTNA) Secure Web Gateway (SWG) Cloud‑delivered firewall policies (FWaaS)
Integrate FortiGate/FortiSASE with: Identity providers (SAML, MFA) Remote and mobile user access models
Partner with security teams to align network enforcement with enterprise security posture.
Contribute to automation and standardization using: APIs, Python, Ansible, or Terraform (preferred)
Improve observability through: Fortinet dashboards Monitoring platforms (e.g., LogicMonitor, SNMP, API‑based telemetry)
Develop and maintain: SOPs and operational runbooks Troubleshooting and escalation guides Service readiness documentation for new Prisma releases
Mentor Tier‑1 and Tier‑2 engineers.
Collaborate with Architecture, Product, and Service Management teams to evolve the Prisma SASE managed offering.